Web Development Technology Tech Support

6 days ago

Work from Home, Philippines Thrive Technologies Inc. Full time ₱1,500,000 - ₱3,000,000 per year

How to Apply:

Copy and Paste the Link below in the browser to generate the application form:

Rate: $6/hr, and earn 60,000 PHP +/month.

Schedule: Monday - Friday : 12:00 am - 8:00 AM PST with 30-min unpaid lunch and 2 paid 15-minute breaks

Web Development Technology Tech Support (Work From Home)

Qualifications:

  • 2+ years of experience in a technical support or customer-facing technical role, with hands-on experience using the Netlify platform.
  • Experience with version control systems like Git and knowledge of CI/CD workflows. Must understand how to perform tasks like submitting a pull request.
  • Familiarity with agent-based coding tools (AI).
  • Proven ability to deploy and troubleshoot personal or professional projects on Netlify, including static sites and serverless functions.
  • Familiarity with modern web development technologies, such as HTML, CSS, JavaScript, APIs, and static site generators (e.g., Gatsby, ).
  • A problem-solving mindset with a proactive approach to identifying and addressing customer challenges.
  • Strong written and verbal communication skills, with the ability to explain technical concepts to diverse audiences.
  • A collaborative and team-oriented attitude, with a passion for delivering exceptional customer experiences.

Good To Have Qualifications:

  • Knowledge of DNS, CDN configurations, and basic cloud hosting concepts
  • Experience debugging and resolving common issues with third-party integrations (e.g., OAuth, API configurations).
  • Familiarity with analytics, A/B testing, or performance optimization tools for web applications.

Responsibilities:

Provide Technical Support to Customers:

  • Diagnose and resolve moderately complex issues related to web development, deployment pipelines, and platform configurations.
  • Assist customers with troubleshooting errors related to static site generators (e.g., Gatsby, ), serverless functions, and CI/CD workflows.
  • Provide clear, actionable guidance to customers, ensuring they feel supported and empowered.

Collaborate and Escalate:

  • Collaborate with cross-functional teams to address recurring issues and propose process or product improvements.
  • Escalate advanced technical issues to senior team members or Engineering with detailed documentation to ensure timely resolution.

Contribute to Knowledge Resources:

  • Create and update customer-facing documentation, troubleshooting guides, and FAQs to enhance self-serve resources.
  • Maintain and improve internal resources to streamline ticket resolution and onboarding for team members.

Participate in Team Initiatives:

  • Contribute to projects aimed at improving support workflows, developing new tools, or enhancing the customer experience. Provide feedback on platform improvements and feature requests based on customer trends and experiences.

Job Type: Full-time

Pay: Php342.64 per hour

Expected hours: 40 per week

Benefits:

  • Work from home

Work Location: Remote

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