Customer Service Officer

3 days ago

Makati City, National Capital Region, Philippines Par Excellence Search Consulting Inc Full time $40,000 - $60,000 per year

Client Profile: Global key player in the manufacturing of food and beverage.

Job Responsibilities:
  • The CSO will handle queries, orders and correspondences coming from the assigned markets and will be responsible for the follow-through and maintenance of good business relations with customers.
  • He/she will be the single point of contact of the customers to handle all related concerns.
  • It is his/her responsibility to make sure that the demand forecast of the market and orders of the customers are captured in the Supply Chain system.
  • He/she will ensure that orders are served at the right time and in the right quantity.
  • This means keeping track of the flow of the goods from production to actual shipment through constant coordination with the various personnel within the Sales & Marketing Team and the Manufacturing Divisions.
  • He/she will also help in the management of the market's inventory at source and in-market, make sure that excess inventories are properly communicated, and SLOB is minimized.
  • As needed, he/she will generate inventory analysis reports and leverage on the system to come up with said reports.
  • The CSO will also provide regular, salient, and accurate information to Worldwide Supply Chain, Finance, and other support groups within the Company system.
  • It is also expected that he/she will maximize the use of SAP, Blue Yonder, and Power BI – systems that The Company is currently using, to further improve report generation and data visibility.
  • His/her performance shall be measured in terms of fill rate, service level, forecast accuracy, over-all sales performance of the assigned market, proper management of inventory at source and in-market, and quality of relationship with internal and external customers.

Job Qualifications:

➢ Strong sales, accounts management or customer service experience in the FMCG industry

➢ Solid background in inventory management, demand planning and forecasting, logistics and distribution

➢ Excellent communication and relationship management skills.

➢ Strong ability to integrate with various Asian cultures. Open-minded. Flexible.

➢ Highly results-oriented; Thrives in a fast-paced work environment.

➢ Entrepreneurial, independent, with good general management capability.

➢ Proficient in Excel, PowerPoint and Word.

➢ Bachelor's degree. MBA preferred, but not required.

➢ At least 3 years previous relevant work experience.

➢ Asian foreign language preferred, but not required.

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