Alabang | Operations Assistant Manager

1 day ago

Ayala Alabang, National Capital Region, Philippines Teleperformance Full time $60,000 - $80,000 per year

Position Summary:

The Operations Manager (Trust & Safety) oversees the daily performance of call center supervisors and their respective teams. This includes the analysis and review of the day-to-day operations, budget management, team development, and client satisfaction

Overall Responsibilities:

  • Lead, manage and develop supervisors through interactions and motivation

  • Foster a culture of team spirit and hospitality

  • Highly visible and accessible to team via floor presence
  • Perform supervisor duties as required
  • Take care of administrative supervisor related functions
  • Effectively manage attendance/absenteeism
  • Attrition risk management (alert, communicate and mitigate any potential risk)
  • Manage and deliver operational results in accordance with service delivery scorecard
  • Recognize and advance Talent
  • Drive the selection process for team members
  • Own the end-to-end employee lifecycle for those assigned
  • Drive process improvement by recognizing, communicating and acting on opportunities
  • Effectively and efficiently manage resources to optimize operational results
  • Make decisions based on full awareness on direct operational cost and revenue implications
  • Align and collaborate with other functional areas

  • Ensure stakeholder communication and/or management

  • Evaluate daily key performance indicators and develop improvement needs.

  • Coordinates with leadership to interface with client and handle account management issues.
  • Manages staff schedules in partnership with Workforce Management to ensure call-handling effectiveness to achieve client and company productivity goals.
  • Continually evaluate Automatic Call Distributor and other reports for labor efficiency, service level commitments, and cost per call objectives.
  • Conduct performance appraisals for direct reports.
  • Establishes performance objectives for supervisors and direct reports.
  • Conducts open forums and team meetings to communicate productivity and performance goals and to motivate employees.
  • Interacts and consults with HR and Training on matters of recruiting, hiring and training, performance and employee relations issues.
  • Demonstrate sound judgment and fairness when administering policies and procedures.
  • Work with Quality Assurance and clients to meet quality standards.
  • Achieve established production hours and revenue goals and minimize lost revenue opportunities by managing absenteeism, attrition, and production stoppages.

Job Requirements:

  • Proven ability to manage people, processes, and technology.
  • Strategic thinker and tactical implementer.
  • Experience in developing a team in a contact center site, while meeting all operational and financial objectives.
  • Should possess senior management leadership abilities and skill, such as the ability to build teams and manage operational, organizational and financial elements. Demonstrated experience coaching and developing individuals.
  • Ability to influence and motivate others.
  • Superior written and verbal communication skills.
  • Excellent leadership and developmental skills
  • Demonstrated success managing new initiatives while meeting operating and budgetary requirements.
  • Must have strong technical, project management, implementation and process improvement skills.
  • General business acumen, including reporting and analysis, presentation skills, and organizational abilities.

Education/Experience:

  • Minimum 3-5 years managing operations in a Trust & Safety (call center) environment
  • Bachelor's degree in Business, Finance, Management or a related field or equivalent work experience.
  • Experience in a leadership role in a large contact center setting with extensive client and senior management interface

  • Tsure Manager

    1 day ago

    Ayala Alabang, National Capital Region, Philippines TOYOTA ALABANG, INC. Full time ₱600,000 - ₱1,200,000 per year

    Responsible for meeting the used car sourcing and sales targets of the company.Ensures that the used car inventory have fast turnover and are being sold at a comfortable marginManages the entire used car operationsFacilitates trade-in transactionsDiscusses trade-in price with the customerEnsures proper used cars documentation was facilitated during purchase...

  • Sales Training Assistant

    1 day ago

    Ayala Alabang, National Capital Region, Philippines Filinvest Alabang Inc. Full time ₱800,000 - ₱1,200,000 per year

    The Sales Training Assistant supports the Sales Training Team in ensuring smooth implementation of all training programs. This role handles logistical arrangements, training coordination, budget monitoring, and report preparation, while also stepping in to conduct basic training sessions as needed. The position requires strong organizational skills,...

  • Assistant Store Manager

    1 day ago

    Ayala Alabang, National Capital Region, Philippines Real Food Full time ₱25,000 - ₱28,000 per year

    Assistant Store Manager (Full-Time – Alabang)On-site | Molito, AlabangFull-time EmploymentSalary Range: ₱25,000 – ₱28,000 (depending on experience)Company DescriptionReal Foodis a healthy food grocery store centrally located in Molito, Alabang.We're committed to offering clean, natural, and responsibly sourced products that support healthy lifestyles...

  • Car Carier Driver

    1 day ago

    Ayala Alabang, National Capital Region, Philippines TOYOTA ALABANG, INC. Full time ₱300,000 - ₱500,000 per year

    Checks condition of vehicles by inspecting engine, exterior/interior parts prior to pull-out from TMP.Pulls out vehicles from TMP and transfer them to the dealership via car carrier.Prepares cash advance and liquidation of expenses for toll fees and fares.Assists the MPs and GRMs in the delivery of vehicles to customers.Monitors physical condition of the car...

  • Store Manager- Levi's Alabang Town Center

    1 day ago

    Ayala Alabang, National Capital Region, Philippines Vogue Concepts Full time ₱800,000 - ₱1,200,000 per year

    Responsible for the entire selling function of the assigned floor area which includes: scheduling of personnel, monitoring of sales, maintaining cleanliness and orderliness, handling of customer complaints, proper window, and merchandise display, etc. Key Result Areas include Sales, Operations (Customer Service, Inventory Management, Visual Merchandising);...

  • Banquet Operations Supervisor

    1 day ago

    Ayala Alabang, National Capital Region, Philippines Alabang Country Club Inc. Full time ₱800,000 - ₱1,200,000 per year

    Alabang Country Club is seeking an experienced Banquet Operations Supervisor to oversee the planning and execution of banquet events. This role requires strong organizational skills and the ability to coordinate seamlessly with both the Culinary and Sales teams to deliver high-quality events and outstanding member experiences.Key ResponsibilitiesManage...

  • Store Manager- Levi's Alabang Town Center

    1 day ago

    Ayala Alabang, National Capital Region, Philippines Vogue Concepts Full time ₱900,000 - ₱1,200,000 per year

    Responsible for the entire selling function of the assigned floor area which includes: scheduling of personnel, monitoring of sales, maintaining cleanliness and orderliness, handling of customer complaints, proper window, and merchandise display, etc. Key Result Areas include Sales, Operations (Customer Service, Inventory Management, Visual Merchandising);...

  • cashier alabang

    1 day ago

    Ayala Alabang, National Capital Region, Philippines Buildrite Hardware Supply Corporation Full time ₱216,840 per year

    Job description:Duties and Responsibilities:1. Ask customers if they would like to be assisted2. Greet customers as they enter in establishment.3. Direct or escort customers to the right aisle or sales representative4. Verify prices on products5.Receive payment in exchange of products.6. Process checks and credit card payments7. Balance cash registers at the...

  • parts countersalesman

    1 day ago

    Ayala Alabang, National Capital Region, Philippines TOYOTA ALABANG, INC. Full time ₱180,000 per year

    JOB SUMMARYResponsible for entertaining Counter & Jobber sales customers.Entertain & assist Counter & Jobber CustomersMonitors ordered parts of Counter, & Jobber customers (External & Internal).Log parts lost sales.Ensure the correctness of Model Codes and check actual unit if needed.Assures the maintenance and completeness of necessary tools and documents...

  • Banquet Operations Supervisor

    1 day ago

    Ayala Alabang, National Capital Region, Philippines Alabang Country Club, Inc. Full time ₱600,000 - ₱1,200,000 per year

    Alabang Country Club is seeking an experienced Banquet Operations Supervisor to oversee the planning and execution of banquet events. This role requires strong organizational skills and the ability to coordinate seamlessly with both the Culinary and Sales teams to deliver high-quality events and outstanding member experiences.Key ResponsibilitiesManage...