Customer Care Process Lead

2 weeks ago


Manila, National Capital Region, Philippines Capgemini Full time $70,000 - $120,000 per year
Job Description

Business Advisors shape the vision with the client, understand the needs of the users/stakeholders, carry out an elicitation of processes, data and capabilities and derive the target processes and the business requirements for the current and future solution.

Job Description - Grade Specific

Conducts appropriate meetings/workshops to elicit/understand and document the business requirements using their domain expertise. In addition, may also produce process and data models of the current and/or future state.



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