Contact Centre Team Lead

5 days ago


Manila, National Capital Region, Philippines Capgemini Engineering Full time ₱1,000,000 - ₱3,000,000 per year

Job Description

Business Advisors shape the vision with the client, understand the needs of the users/stakeholders, carry out an elicitation of processes, data and capabilities and derive the target processes and the business requirements for the current and future solution.

Job Description - Grade Specific

Conducts appropriate meetings/workshops to elicit/understand and document the business requirements using their domain expertise. In addition, may also produce process and data models of the current and/or future state.

Ref. code

282919-en_US

Posted on

10 Nov 2025

Experience level

Experienced Professionals

Contract type

Permanent

Location

Manila

Business unit

Business Services

Brand

Capgemini

Professional communities

Business Analysis



  • Manila, National Capital Region, Philippines Xcellink Full time ₱1,200,000 - ₱2,400,000 per year

    We are currently seeking a dynamic and experienced professional to join our team as Solutions Engagement Manager, Data Centre. In this key role, you will play a crucial part in overseeing delivery of operational services in a Data Centre, managing facilities and teams, fostering client relationships, and leading project...


  • Manila, National Capital Region, Philippines Capgemini Full time ₱1,500,000 - ₱3,000,000 per year

    Job Description Contact Center Team lead The Customer Service Team Leader supervises and guides a team of customer service representatives for high-quality service delivery. This role involves monitoring performance, coaching team members, resolving escalated issues, and driving continuous improvement in customer satisfaction and operational...


  • Manila, National Capital Region, Philippines STAFF X Full time ₱50,000 - ₱120,000 per year

    Join us in supporting our client's success Our client is a nationally recognised leader in school photography who partners with independent local photographers across the country to deliver an exceptional photographic experience to schools, grounded in trust, reliability, and long-term relationships. Behind the scenes, their dedicated resource centre powers...


  • Manila, National Capital Region, Philippines Capgemini Full time

    Job Description The Customer Service Team Leader supervises and guides a team of customer service representatives for high-quality service delivery. This role involves monitoring performance, coaching team members, resolving escalated issues, and driving continuous improvement in customer satisfaction and operational efficiency. Mentioned below are key...


  • Manila, National Capital Region, Philippines Capgemini Engineering Full time

    Job DescriptionThe Customer Service Team Leader supervises and guides a team of customer service representatives for high-quality service delivery. This role involves monitoring performance, coaching team members, resolving escalated issues, and driving continuous improvement in customer satisfaction and operational efficiency. Mentioned below are key...


  • Manila, National Capital Region, Philippines STAFF X - Outsourcing and Offshoring Full time

    About the ClientOur client is a leader in school photography, operating as a growing family business supported by a network of independent local photographers nationwide. They provide a complete and professional school photographic service with exceptional quality and excellent customer experience. They take pride in being a national brand with a...


  • Manila, National Capital Region, Philippines Indie Campers Full time ₱1,500,000 - ₱3,000,000 per year

    About UsIndie Campers, the go-to campervan Marketplace, is on a mission of making road trips available to everyone. Thanks to its digital approach and customer-centric orientation, Indie Campers has developed a strong booking experience and high-quality road trips at affordable prices.With over one million nights rented through our travel platform, we have...


  • Manila, National Capital Region, Philippines Indie Campers Full time ₱1,500,000 - ₱3,000,000 per year

    ABOUT USIndie Campers, the go-to campervan Marketplace, is on a mission of making road trips available to everyone. Thanks to its digital approach and customer-centric orientation, Indie Campers has developed a strong booking experience and high-quality road trips at affordable prices. With over one million nights rented through our travel platform, we have...


  • Manila, National Capital Region, Philippines Glory Global Solutions Full time ₱1,200,000 - ₱2,400,000 per year

    DescriptionWe are looking for hands on Repair Centre Engineer to join our Service team and Repair Centre in the Philippines.Key ResponsibilitiesEnsure Glory meets all contracted obligations, response times, repair times, and Preventive Maintenance, and minimises repeat calls.Get involved with day-to-day Repair activities when the workload suggests an SLA...


  • Manila, National Capital Region, Philippines Jardine Service Centre Full time

    About Jardine Service Centre (JSC)Jardine Service Centre Philippines is an organization fully owned by Jardine Matheson Group which is a diversified Asian-based group with unsurpassed experience in the region, having been founded in 1832. JSC is responsible for providing back-office support to the business units of Jardine Group by administrating...