Food and Beverage Supervisor

12 hours ago

Tagaytay, Calabarzon, Philippines The Lake Hotel Tagaytay Full time ₱240,000 - ₱276,000 per year

Duties and Responsibilities:

  1. Staff Supervision: Supervising and directing the activities of food and beverage service staff, to ensure efficient and courteous service delivery.

  2. Training and Development: Providing training and ongoing coaching to service staff on service standards, product knowledge, and guest interaction skills to maintain high levels of customer satisfaction.

  3. Customer Service: Ensuring exceptional customer service by addressing guest inquiries, resolving complaints, and maintaining a positive and welcoming atmosphere in dining areas.

  4. Order Taking and Delivery: Overseeing the order-taking process, ensuring accuracy in orders, and coordinating the prompt and efficient delivery of food and beverages to guests.

  5. Table Maintenance: Monitoring table turnover, ensuring tables are promptly cleared and reset, and maintaining cleanliness and organization in dining areas to enhance the overall guest experience.

  6. Menu Knowledge: Having a thorough understanding of the menu offerings, including ingredients, preparation methods, and potential allergens, to assist guests with menu selection and accommodate special dietary needs.

  7. Upselling and Revenue Generation: Encouraging upselling of menu items and promoting special offers or promotions to maximize revenue and enhance the guest experience.

  8. Compliance and Safety: Ensuring compliance with health, safety, and sanitation standards in food and beverage service areas, including proper handling and storage of food and beverages.

  9. Inventory Management: Assisting in monitoring and managing inventory levels of beverages, condiments, and other service-related items to prevent shortages and minimize waste.

  10. Shift Management: Coordinating service staff schedules, assigning duties, and managing staffing levels to ensure adequate coverage during peak business hours while controlling labor costs.

  11. Cash Handling and Billing: Overseeing cash handling procedures, including processing payments, reconciling cash drawers, and generating accurate guest checks or bills.

  12. Event Coordination: Assisting in the coordination of special events, private dining, and banquets, including staffing requirements, setup, and service execution.

  13. Collaboration: Collaborating with kitchen staff, bar staff, and other hotel departments to ensure seamless coordination and communication to deliver a cohesive food and beverage service experience.

  14. Quality Control: Conducting regular inspections of dining areas and service stations to ensure cleanliness, organization, and adherence to service standards.

  15. Feedback and Reporting: Soliciting guest feedback, addressing concerns or issues promptly, and providing regular reports on service performance to management.

  16. Other related task as may be assigned by the management.

Job Type: Full-time

Pay: Php20, Php23,000.00 per month

Benefits:

  • Company Christmas gift
  • Company events
  • Employee discount
  • Gym membership
  • Health insurance
  • On-site parking
  • Paid training

Work Location: In person

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