CS Support Representative

8 hours ago

Manila Office Philippines IFF Full time ₱1,200,000 - ₱2,400,000 per year

Job Summary

The role is responsible for overseeing the entire Order To Cash process to ensure timely order fulfillment in Business-to-Business support at the country or regional level. This includes managing sales orders for domestic, export, and consignment; coordinating customer complaints; solving operational problems; following up on order fulfillment with cross-functional collaboration; proactively communicating with customers; and implementing work process enhancements through best practice sharing within the team.

Responsibilities

  • Manage customer orders including domestic, export and consignment orders based on SOX Act compliance policy: order entry, order confirmation, invoice issuance and order follow-up till good delivery to customers inclusive documentation and problem solving if any
  • Process a credit note or a debit note related to a sales order or customer complaint
  • Coordinate customer complaints and service cases related to a sales order
  • Respond to customer's inquiry in a timely and accurate manner
  • Build a strong partnership with internal and external stakeholders
  • Implement and/or optimize work processes, techniques and systems; share knowledge (best practice) and contribute to continuous improvement in Order to Cash process
  • Drive continuous process improvement and KPIs in Order to Cash process
    Support internal/external audit as needed
  • Problem solver
  • Accountable for Actions

Requirements

  • Bachelor's degree (any major is acceptable)
  • 2-5 years of experience in Customer Service or Supply Chain within a B2B environment
  • Proficiency in domestic and international trade
  • Advanced knowledge of MS Office tools
  • Familiarity with SAP and Salesforce
  • Strong business English communication skills
  • Effective communication skills at all organizational levels
  • Highly collaborative and a team player
  • Cross-cultural awareness
  • Ability to work well in a team, but also capable of independently driving topics forward

Training / Certifications

  • SAP training
  • Microsoft Office tools training (Outlook, Word, Excel, PowerPoint)

We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.

Visit to learn more

  • CS Team Lead

    2 days ago

    Quezon City, Metro Manila, , Philippines GoTyme Full time ₱1,200,000 - ₱2,400,000 per year

    About GoTymeGoTyme is a joint venture between the Gokongwei Group, one of the biggest conglomerates in the Philippines, and the Singapore-headquartered digital banking group Tyme. This venture combines the trusted Gokongwei brand, customer base, and distribution ecosystem with Tyme's globally proven digital banking technology and hands-on experience building...

  • CS Specialist

    2 days ago

    Manila, National Capital Region, Philippines Bitget Full time ₱600,000 - ₱1,200,000 per year

    About usBitget is one of the world's leading digital assets ecosystems. With over 120 million registered users, Bitget has one of the most comprehensive suites of blockchain products and services available via Our mission is to support the growth of the digital assets industry and we believe it represents the future of finance. What we do empowers the future...

  • CS Officer

    1 week ago

    Philippines Upway Group Full time ₱1,200,000 - ₱2,400,000 per year

    About UsWe are a rapidly growing marketing technology and fintech company. We deliver bespoke, AI-driven solutions that provide measurable results for each client. We specialise in building custom marketing platforms that filter out the noise to deliver precise, high-impact results to drive business growth.Job SummaryAs a CS Officer, you will be at the heart...

  • CS Support Representative

    2 days ago

    Manila, National Capital Region, Philippines IFF Full time ₱1,200,000 - ₱2,400,000 per year

    Job SummaryThe role is responsible for overseeing the entire Order To Cash process to ensure timely order fulfillment in Business-to-Business support at the country or regional level. This includes managing sales orders for domestic, export, and consignment; coordinating customer complaints; solving operational problems; following up on order fulfillment...

  • Client Success Admin Support

    1 week ago

    Mandaluyong Central Post Office P, Philippines Advanced Outsourcing and Business Services, Inc Full time ₱240,000 - ₱360,000 per year

    Job Overview:The CS Admin Support is responsible for providing administrative and operational support to the sales team. This role ensures accurate documentation, smooth coordination with internal departments, and efficient handling of customer requirements. By managing CS-related tasks, the CS Admin Support enables the CS team to focus on driving revenue...

  • Customer Service Representative

    2 days ago

    Manila, National Capital Region, Philippines Lobmax Full time ₱15,000 - ₱30,000 per year

    Customer Service Representative (CS/Healthcare)Educational Attainment should be at least High School Graduate, ALS Graduate, Senior High School Graduate, College Undergraduate, College GraduateWe prefer someone with a BPO experience / Healthcare at least 6 months.Short work tenure for us is anything below 6 months per employer. if they how sign of job...

  • Customer Service Representative

    2 weeks ago

    , , Philippines Strategic Office Support Full time

    Customer Service Representative / Healthcare Associate Now Hiring: Healthcare Support Associate Shifting Schedule | Aligns with U.S. Client Hours Ready to take your healthcare career to the next level? Strategic Office Support, Inc. partners with leading U.S. healthcare providers to deliver exceptional administrative and operational support. Join our growing...

  • Hiring: Customer Service Representative

    3 weeks ago

    , , Philippines Strategic Office Support Full time

    Hiring: Customer Service Representative (Healthcare) 2 days ago Be among the first 25 applicants Direct message the job poster from Strategic Office Support Talent Acquisition Specialist | Registered Business Professional Now Hiring: Healthcare Support Associate Shifting Schedule | Aligns with U.S. Client Hours Ready to take your healthcare career to the...

  • Customer Service Representative

    5 days ago

    , , Philippines Strategic Office Support Full time

    Customer Service Representative / Healthcare Associate Schedule: Full-time | Shifting hours aligned with U.S. client operations About the Opportunity At Strategic Office Support, Inc. , we collaborate with leading U.S. healthcare organizations to provide world‑class administrative and operational support. We’re looking for dedicated professionals who are...

  • Customer Service Representative

    2 weeks ago

    , , Philippines Strategic Office Support Full time

    Customer Service Representative - Healthcare Associate Position Details Seniority level: Entry level Employment type: Full-time Industry: Outsourcing and Offshoring Consulting Location: IT Park, Cebu, Philippines About the Opportunity At Strategic Office Support, Inc. , we collaborate with leading U.S. healthcare organizations to provide world‑class...