TikTok Shop Operations Manager

Job Title: TikTok Shop Operations Manager

We're building the best creator marketing and TikTok Shop agency in the US.

We work with top brands doing $50M+ a year looking to drive profit with creator marketing and social commerce.

Join a proven, fast-growing team:

Growing 50% year-over-year for 5 straight years

Founded by the team that scaled Shipt from zero to $550M exit using creator marketing

They know what works because they've done it at massive scale

This role is for technical operations experts who have mastered the mechanics of TikTok Shop operations at scale. You'll own the operational backbone that enables TikTok Shop GMV growth for category leading clients.

What You Must Deliver (KPI's)

Shop Performance: Achieve and maintain a 4.5+ Shop Score across 4-6 client accounts while preventing violations and compliance issues. Maintain a 200+ shop health score.

Campaign Execution: Never miss promotional deadlines or campaign enrollments that directly impact client revenue (100% completion).

Problem Resolution: Resolve technical issues (syncing, mapping, customer support) within 24 hours without escalation.

Operational Excellence: Maintain flawless daily operations across listings, orders, inventory, and CRM automation.

Delight Customers: Respond to 100% of customer support requests within 24 hours

Search Expert: Optimize product listings to grow search GMV

What You'll Do

Own Shop Operations End-To-End

Manage 4-6 TikTok Shop accounts as the technical expert and problem solver

Create and optimize product listings for maximum conversion and compliance

Handle all Seller Center operations from catalog management to customer support messages

Maintain daily shop performance logs and weekly operational reports

Master Campaign Management

Enroll products in TikTok campaigns, flash sales, and promotional events

Manage campaign eligibility, pricing conflicts, and margin calculations

Set up self-promo and co-funded discounts within policy limits

Track promotional calendar and never miss revenue-driving deadlines

Solve Technical Problems

Troubleshoot Shopify-TikTok Shop integration issues and mapping errors

Handle complex order routing, inventory syncing, and fulfillment problems

Diagnose platform bugs versus operational errors for proper resolution

Manage violation appeals and compliance issues with TikTok support

Drive Automation Excellence

Launch and manage CRM sequences to increase customer LTV

Ensure automated messaging fires correctly across all client accounts

Coordinate cross-functionally with influencer recruiters and media buyers

Build operational processes that scale across multiple client pods

What You Need:

Must Have Experience:

2+ years hands-on TikTok Shop Seller Center experience managing multiple accounts

Expert-level Shopify knowledge with integration troubleshooting capabilities

Campaign management experience with TikTok promotional tools and flash sales

Deep understanding of Shop Performance Score mechanics and improvement strategies

Nice to Have Experience:

Built and scaled TikTok Shops for brands doing $10M+ per year

Managed complex promotional calendars with multiple campaign conflicts

Experience with enterprise ecommerce integration (Aftership, third-party logistics)

Background in marketplace operations (Amazon, Shopify Plus, etc.)

Familiarity with CRM automation tools and affiliate recruitment systems

Must Be Committed to:

Speed on urgent technical issues without requiring constant guidance

Independent problem-solving rather than escalation-first approach

Extreme attention to detail on promotional deadlines and compliance

Solution-oriented mindset that drives operational innovation

Cross-team coordination and proactive communication

Your First 60 Days

Month 1: Execute The Fundamentals

Take ownership of daily operations tasks across catalog and campaign management

Hit 95%+ of operational deadlines in your onboarding checklist

Learn ClickUp project management and cross-team coordination processes

Learn: hold company standards and master internal SOP's

Month 2:

Manage up to 6 client accounts independently with full operational responsibility

Deliver first major wins through campaign optimization and compliance improvements

Build processes and documentation for scalable team execution

Why This Matters

You're not just managing shop operations. You're mastering the technical foundation that enables million-dollar TikTok Shop growth.

You'll Learn:

How to operate TikTok Shop at enterprise scale across multiple accounts

Advanced troubleshooting skills for complex ecommerce integrations

Campaign management and promotional strategy execution

Operational excellence that directly drives client revenue and retention

Cross-functional coordination in a fast-paced agency environment

Technical expertise that makes you invaluable to any ecommerce operation

Your Career: This role builds future ecommerce operations leaders and technical consultants. You'll develop the deep platform expertise and problem-solving skills that create specialists who can command premium roles at top DTC brands or agencies.

How We Work

Daily

Monitor shop metrics, order status, and inventory levels across all accounts

Check promotional calendar for enrollment deadlines and campaign opportunities

Handle urgent escalations from team members with speed and precision

Maintain CRM automation and ensure messaging sequences execute properly

Weekly

Submit comprehensive reports on GMV, campaigns, and operational issues

Participate in client strategy calls as the technical operations expert

Coordinate with influencer recruiters and media buyers on campaign execution

Monthly

Plan promotional calendar enrollment and campaign conflict management

Review Shop Performance Scores and implement improvement strategies

Document new processes and platform updates for team knowledge base

Rate: $1800

Schedule: Full-time, PST time

Requirement: 2+ years of related experience

Kindly fill out this form to apply:

*Please note that applications submitted outside this form will not be considered.

Job Type: Full-time

Pay: From Php50,000.00 per month

Work Location: Remote