Social Media Manager
3 days ago
Work set-up: On-site
Work Location: Bridgetowne, Quezon City
We are seeking a talented and experienced Social Media Managers to join one of our accounts in Quezon City. This is a full-time role that will play a crucial part in shaping and executing our client's brand strategy to drive engagement and business growth.
What you'll be doing
- Monitor user comments across the company website and all associated social media channels in real-time.
- Respond to user comments and inquiries in a friendly, professional, and timely manner, maintaining brand voice and tone.
- Address any customer complaints, concerns, or feedback promptly, ensuring a positive experience for all users.
- Maintain a consistent presence during key times (e.g., product launches, campaigns, events) to ensure timely responses.
- Interactive Monitoring and Review
- Track and evaluate user-generated content across various platforms (e.g., forums, social media, in-app comments, and live/video stream chats).
- User Interaction and Support
- Address user reports and complaints related to inappropriate content or conduct.
- Communicate with users professionally and empathetically when required, such as issuing warnings or offering explanations.
- Enforce moderation guidelines consistently and impartially across all content and user interactions.
- Assess posts, comments, images, and videos to ensure alignment with community standards and policy guidelines.
- Identify, remove, or escalate content that is inappropriate, offensive, or harmful in accordance with moderation procedures.
- Utilize moderation dashboards and tools to respond promptly and take necessary actions in real time.
What we're looking for
- At least 6 months of experience in social media management or customer engagement
- Exceptional written communication skills, with the ability to adapt to different tones and situations.
- Strong customer service and conflict resolution abilities.
- Excellent attention to details and a quick, thoughtful decision-maker.
- Highly organized with the ability to manage multiple platforms and priorities.
- A passion for community-building and user engagement.
What we offer
- Competitive salary
- HMO on Day 1 plus 1 free dependent upon regularization
- Medical and life insurances
- Opportunities for professional development and career advancement
- Collaborative and supportive team environment
About us
Hinduja Global Solutions is a leading global business process management and customer experience solutions provider, partnering with some of the world's most respected brands. With a strong presence across Asia, Europe, and the Americas, we are committed to driving innovation, delivering exceptional results, and creating a positive impact in the communities we serve.
Job Type: Full-time
Benefits:
- Company events
- Free parking
- Health insurance
- Life insurance
- Opportunities for promotion
- Paid training
Work Location: In person
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