Helpdesk Analyst

2 days ago

Bacolod City, Western Visayas, Philippines Centerline Full time ₱900,000 - ₱1,200,000 per year


Overview

Job Summary

The Infrastructure Support Help Desk Analyst will be responsible for providing technical support and assistance to end-users within a Windows-based infrastructure environment. This role involves troubleshooting, resolving, and escalating technical issues related to hardware, software, and network infrastructure. The ideal candidate should possess strong problem-solving skills, excellent communication abilities, and a customer-centric approach to ensure a seamless IT support experience. 



What Will You Do

1. Help Desk Support:

  • Respond to incoming support requests via phone, email, or ticketing system.
  • Provide first-line support to end-users for hardware, software, and network-related issues.
  • Diagnose and resolve technical problems promptly and efficiently.

2. Windows Environment Management:

  • Administer and support Windows-based operating systems, including Windows 10 and Windows Server.
  • Configure and maintain user accounts, permissions, and group policies.
  • Troubleshoot Windows OS issues and perform necessary updates and patches.

3. Hardware Support:

  • Assist users with hardware setup, configuration, and troubleshooting.
  • Coordinate equipment repairs or replacements when necessary.
  • Maintain an inventory of hardware assets.

4. Software Support:

  • Install, update, and troubleshoot software applications in a Windows environment.
  • Assist with software license management and compliance.
  • Provide guidance on software usage and best practices.

5. Network Support:

  • Assist in troubleshooting network connectivity issues.
  • Collaborate with the network team to resolve complex networking problems.
  • Maintain knowledge of network configurations and topologies.

6. Documentation:

  • Create and maintain detailed documentation of support processes and resolutions.
  • Develop and update user guides and knowledge base articles.

7. Customer Service:

  • Deliver exceptional customer service by addressing user inquiries and concerns professionally and courteously.
  • Provide user training on IT tools and procedures as needed.

8. Escalation and Collaboration:

  • Escalate complex technical issues to senior IT staff or appropriate teams.
  • Collaborate with other IT personnel to resolve cross-functional issues.


What You Will Need

  • Bachelors's degree in Information Technology or equivalent.
  • Proven experience in providing technical support in a Windows environment.
  • Strong knowledge of Windows operating systems (Windows 10, Windows Server).
  • Familiarity with hardware components, peripherals, and troubleshooting.
  • Proficiency in troubleshooting software applications and configuring software settings.
  • Basic understanding of network concepts and protocols.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and attention to detail.
  • IT certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or similar certifications are a plus.
  • A bi-lingual – French speaker will be a plus. Working Conditions
  • This is a full-time position that will require a complete overlap with US Eastern Time Zone (New York Time).
  • The role primarily operates in an office environment.
  • Will follow the US Holidays AAP/EEO Statement:  Centerline is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Position Type:

This is a full-time position. Work On-site.


Office Location:

Bacolod City, Negros Occidental, Philippines,6100


  • Helpdesk Analyst

    1 week ago

    Bacolod City, Western Visayas, Philippines Centerline Full time ₱300,000 - ₱600,000 per year

    OverviewJob SummaryThe Infrastructure Support Help Desk Analyst will be responsible for providing technical support and assistance to end-users within a Windows-based infrastructure environment. This role involves troubleshooting, resolving, and escalating technical issues related to hardware, software, and network infrastructure. The ideal candidate should...

  • Helpdesk Analyst

    7 days ago

    Bacolod City, Western Visayas, Philippines Centerline Full time ₱30,000 - ₱60,000 per year

    OverviewJob SummaryThe Infrastructure Support Help Desk Analyst will be responsible for providing technical support and assistance to end-users within a Windows-based infrastructure environment. This role involves troubleshooting, resolving, and escalating technical issues related to hardware, software, and network infrastructure. The ideal candidate should...

  • Helpdesk Analyst

    1 week ago

    Bacolod City, Western Visayas, Philippines Centerline Full time ₱25,000 - ₱50,000 per year

    OverviewJob SummaryThe Infrastructure Support Help Desk Analyst will be responsible for providing technical support and assistance to end-users within a Windows-based infrastructure environment. This role involves troubleshooting, resolving, and escalating technical issues related to hardware, software, and network infrastructure. The ideal candidate should...

  • GSC PIR Data Analyst

    2 days ago

    Lapu-Lapu City, Central Visayas, Philippines Ultra Clean Technology Full time ₱900,000 - ₱1,200,000 per year

    Join UCTand be part ofthe fastest-growing sector in the world We indirectly touch every semiconductor chip that goes into every smartphone, smart car and device that uses artificial intelligence. This is a critical time for the semiconductor industry and for UCT - as technology evolves, we evolve with it. UCT is a diverse workplace where every talented...

  • Service Desk

    7 days ago

    Cebu City, Central Visayas, Philippines Capgemini Full time ₱80,000 - ₱120,000 per year

    Role RequirementsService Desk / Technical Helpdesk Analyst may perform one or more of the following:Troubleshoots via the phone hardware, software, and network operating problems and involves technical resources to ensure resolution.Applies understanding and knowledge of information systems products and services to assist users.Identifies, investigates and...

  • IT Service Desk Specialist 2

    1 day ago

    Cebu City, Central Visayas, Philippines Dexcom Full time ₱40,000 - ₱80,000 per year

    The Company Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting...

  • Service Desk

    7 days ago

    Cebu City, Central Visayas, Philippines Capgemini Full time ₱300,000 - ₱450,000 per year

    Role Requirements Service Desk / Technical Helpdesk Analyst may perform one or more of the following:Troubleshoots via the phone hardware, software, and network operating problems and involves technical resources to ensure resolution.Applies understanding and knowledge of information systems products and services to assist users.Identifies, investigates and...

  • Associate Helpdesk Analyst

    2 days ago

    Mandaluyong City, National Capital Region, Philippines Group of Companies Full time ₱486,000 - ₱600,000 per year

    Job Title: Associate Helpdesk AnalystLocation: ManilaWork Setup: Hybrid: Monday/Wednesday Onsite | Tuesday/Thursday/Friday - WFHSchedule Options: 8:00 AM to 5:00 PMSalary Range: PHP 40,500/monthJob Summary:The Associate Helpdesk Analyst serves as a central point of contact for IT support, ensuring business continuity by resolving incidents and service...

  • Helpdesk Analyst

    7 days ago

    Olongapo City, Central Luzon, Philippines Exact Star Subic Bay Corporation Full time ₱300,000 - ₱450,000 per year

    The Helpdesk Analyst provides first-level technical support and ensures timely resolution of IT-related issues. The role involves managing support tickets, assisting users across multiple communication channels, and escalating issues when necessary. The Helpdesk Analyst also supports remote and office-based staff, ensures accurate documentation, and helps...

  • Analyst, Helpdesk

    4 weeks ago

    Quezon City, Philippines Athena Full time

    Athena, Quezon City, National Capital Region, Philippines Role Overview The Analyst, Helpdesk role is vital for addressing employee inquiries, issues, and requests efficiently. The position plays a key role in resolving problems promptly and continuously improving support processes, ensuring the organization operates smoothly. Duties & Responsibilities...

  • Associate Helpdesk Analyst

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines Q2 HR Solutions Full time ₱250,000 - ₱500,000 per year

    Job Summary:The Associate Helpdesk Analyst serves as a central point of contact for IT support, ensuring business continuity by resolving incidents and service requests in a timely manner. The role involves safeguarding IT security, maintaining SLA compliance, and delivering excellent customer service to users globally.Key Responsibilities:Respond to calls,...

  • IT Helpdesk/Service Desk Analyst

    2 weeks ago

    Makati City, National Capital Region, Philippines H2 Software Consulting Services Inc. Full time ₱300,000 - ₱450,000 per year

    We are seeking a motivated and customer-focused IT Helpdesk / Service Desk Analyst to provide first-line technical support and assistance across the organization. The ideal candidate will have a foundational understanding of IT systems, excellent communication skills, and a strong desire to resolve technical issues efficiently and professionally.Key...

  • Helpdesk Analyst

    3 weeks ago

    Bacolod, Philippines Centerline Full time

    Overview The Infrastructure Support Help Desk Analyst will be responsible for providing technical support and assistance to end-users within a Windows-based infrastructure environment. This role involves troubleshooting, resolving, and escalating technical issues related to hardware, software, and network infrastructure. The ideal candidate should possess...

  • Helpdesk Analyst

    4 weeks ago

    Bacolod, Philippines Centerline Full time

    Overview The Infrastructure Support Help Desk Analyst will be responsible for providing technical support and assistance to end-users within a Windows-based infrastructure environment. This role involves troubleshooting, resolving, and escalating technical issues related to hardware, software, and network infrastructure. The ideal candidate should possess...

  • Compensation Helpdesk/Accounting Analyst | Search Engine Account

    3 weeks ago

    Quezon City, Philippines Cognizant Full time

    Compensation Helpdesk/Accounting Analyst | Search Engine Account Cognizant Quezon City, National Capital Region, Philippines Join to apply for the Compensation Helpdesk/Accounting Analyst | Search Engine Account role at Cognizant Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Cognizant Cognizant is a global...

  • Premier Helpdesk Analyst

    2 days ago

    Quezon City, National Capital Region, Philippines Travelport Full time

    Job DescriptionTravel obsessed? Big tech fan? Hey, you're in good company. If you want to be part of the industry that makes the world go round, then look no further.Travelport is the brains behind lots of your travel bookings- plane, car or hotel. Our technology is used to book that magical holiday, infamous bachelorette party or long overdue school...

  • Quality Assurance Analyst

    4 weeks ago

    Davao City, Philippines PROTALENTNEXUS CONSULTING Full time

    Quality Assurance Analyst Location: Clark, Pampanga Work Setup: Onsite | Night Shift Salary Range: ₱30,000 – ₱35,000 (Max Offer)Start Date: ASAP About the Role We are looking for a Quality Assurance Analyst to join our IT support team in Clark, Pampanga. The ideal candidate will have a strong helpdesk background, excellent troubleshooting skills across...