Manager, Customer Experience

8 hours ago

Pasay, National Capital Region, Philippines Conduent, Inc. Full time ₱1 - ₱2 per year
Job Description

Job Track Description:
  • Assists others in achieving goals.
  • Manages performance appraisals and pay reviews.
  • Manages training for 3 or more employees.
  • Manages hiring and termination actions.
  • Requires broad technical expertise and company/industry knowledge.
  • Is accountable for program management functions.
General Profile
  • Accountable for team performance and results.
  • Manages professional employees and/or supervisors.
  • Adapts plans and priorities based on resource and operational challenges.
  • Takes action based on policies, procedures.
  • Receives guidance from managers.
  • Provides technical guidance to employees, colleagues, and customers.
Functional Knowledge
  • Understands and applies concepts in the field of expertise.
  • Has growing knowledge of other disciplines.
Business Expertise
  • Translates strategy and priorities into work product.
Impact
  • Positively impacts the level of service.
  • Impacts the team's ability to meet quality, volume, and timeline targets.
  • Guides based on policies, resource requirements, budgets, and business plans.
Leadership
  • Builds team engagement to meet service and operational challenges.
  • Provides recommendations for OT, operational expenses, and rollup data.
Problem Solving
  • Resolves technical, operational, and organizational problems.
  • May take part in solving problems across a matrix.
Interpersonal Skills
  • Guides and influences internal and external customers, or agencies.
Responsibility Statements
  • Manages team members to deliver SLAs.
  • Manages revenue optimization and reduction of penalties.
  • Delivers quality, productivity, and compliance KPI reports.
  • Coaches team members for continuous development.
  • Identifies process improvement opportunities and deploys action plans.
  • Manages delivery strategies and service line penetration.
  • Performs other duties as assigned.
  • Complies with all policies, procedures and standards.
About Us

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

About the Team

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to You may also click here to access Conduent's ADAAA Accommodation Policy.

  • Customer Experience Manager

    1 week ago

    Pasay, National Capital Region, Philippines Conduent Full time ₱500,000 - ₱1,500,000 per year

    Qualifications:Completed a bachelor's degreeAt least 3 to 5 years of managerial or team management experience handling in a BPO/Customer Service environment.Ability to confidently facilitate team discussions and communicate business messages. Experience communicating with and presenting information to internal and external customers.Must have strong...

  • Customer Experience Ambassador

    2 weeks ago

    Pasay, National Capital Region, Philippines Globe Group Full time ₱200,000 - ₱250,000 per year

    At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. Job Description The Retail Specialist for Stores is responsible for optimizing the performance of retail stores by ensuring exceptional customer service,...

  • Customer Experience Associate

    6 days ago

    Pasay, National Capital Region, Philippines Infinit-O Full time ₱250,000 - ₱500,000 per year

    Infinit-O is the trusted, customer-centric, and sustainable leader in Business Process Optimization. We empower finance and healthcare organizations to thrive in a digital-first world by combining specialized industry expertise and innovative technology for 20 years.We navigate complex industry landscapes to drive transformative outcomes, helping businesses...

  • Customer Experience Associate II

    2 weeks ago

    Pasay, National Capital Region, Philippines Conduent Full time $104,000 - $130,878 per year

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...

  • Customer Experience Associate II

    5 hours ago

    Pasay, National Capital Region, Philippines Conduent, Inc. Full time ₱250,000 - ₱500,000 per year

    Job DescriptionJob Track Description: Performs business support or technical work, using data organizing and coordination skills. Performs tasks based on established procedures. In some areas, requires vocational training, certifications, licensures, or equivalent experience.General Profile Expands skills within an analytical or operational process....

  • Customer Service Manager

    1 week ago

    Pasay, National Capital Region, Philippines Talent Tree Solutions Inc. Full time ₱780,000 per year

    Job Description:We are looking for an experienced Customer Support Manager to lead our customer service team and ensure a world-class support experience for our clients. This role involves overseeing day-to-day operations, creating efficient support procedures, and ensuring compliance with customs regulations, particularly in relation to the E-TRACC...

  • Customer Service Manager

    2 weeks ago

    Pasay, National Capital Region, Philippines Ayala Corporation Full time $104,000 - $130,878 per year

    Anko Customer Service Managers play a critical role in driving store performance long term success by ensuring operational excellence, delivering exceptional customer experiences, and maintaining compliance across our stores. As a key part of our store leadership team, you are responsible for supporting financial outcomes and creating a positive work culture...

  • Manager, Customer Journey

    2 weeks ago

    Pasay, National Capital Region, Philippines Cebu Pacific Air Full time ₱70,000 - ₱120,000 per year

    DepartmentCustomer Journey ManagementJob posted onSep 09, 2025Employee TypeProbationaryExperience range (Years)3 years - 5 yearsCebu Pacific puts people at the heart of service - be it our customers, clients, partners or employees. Our CustomerServiceOperations Team is dedicated to delivering exceptional airport and inflight experience, ensuring that we make...

  • Customer Service Manager

    6 hours ago

    Pasay, National Capital Region, Philippines TradeX Network Inc. Full time ₱1,500,000 - ₱2,500,000 per year

    Key ResponsibilitiesOversee the day-to-day operations of the Program's Customer Service team.Ensure staffing requirements are met through effective recruitment, workforce planning, and retention strategies.Manage capacity planning and scheduling to ensure optimal resource allocation and service coverage.Handle executive escalations and provide timely...

  • Manager, Customer Lifecycle and Loyalty

    1 week ago

    Pasay, National Capital Region, Philippines Cebu Pacific Air Full time ₱60,000 - ₱120,000 per year

    DepartmentCustomer ExperienceEmployee TypeProbationaryStep into the forefront of the aviation industry with Cebu Pacific, a trailblazer in creativity and innovation in the Philippines. Our Marketing and Customer Experience team integrates a diverse range of disciplines including Customer Experience, Brand and Technology Marketing, Digital Media, Partnerships...