Ecommerce Production Admin

4 days ago


Work from Home, Philippines Tahche Outsourcing Services Inc. Full time ₱360,000 - ₱480,000 per year

About the company:

Whitestone is a fully remote, global creative branding agency specializing in trend-forward, sustainable merchandise. Our team of branded merchandise professionals partners with enterprise-level companies to design and brand merchandise at scale, while managing complex seasonal and long-term e-commerce stores, fulfillment and kitting projects, uniform and award programs, and large-volume retail initiatives. We collaborate with household-name brands and have built a reputation over the past 10 years for exceptional customer service, creativity, and a human approach to business. Whitestone is proud to be a member of 1% for the Planet and was named Counselor Magazine's #1 Best Place to Work in our industry for companies with employees.

Job Description:

We are seeking a highly organized and proactive Enterprise Admin Assistant (Ecommerce) to provide administrative support across various functions within our enterprise team. This role will primarily focus on managing e-commerce communications, troubleshooting customer service issues, maintaining system updates (Shopify, Liftoff, etc.), and ensuring smooth daily operations. The Enterprise Admin Assistant will be essential in providing timely support to internal teams and clients, ensuring all systems and workflows run efficiently.

Essential Responsibilities:

  • Manage and respond to e-commerce email inboxes, addressing customer service inquiries and escalating issues when needed.
  • Proactively troubleshoot issues using available resources to find resolutions.
  • Maintain and update systems (Shopify, Liftoff) for accurate order, inventory, and customer data.
  • Coordinate with clients to address and resolve customer service issues, providing clear communication and follow-up.
  • Support the team with daily administrative tasks, such as managing email correspondence and processing manual orders efficiently.
  • Collaborate with internal teams to resolve production, fulfillment, and shipping concerns, ensuring quick and effective solutions.

Minimum Qualifications:

  • Possess a strong knowledge of the eCommerce space, including experience with Shopify and Liftoff
  • Hard working and committed
  • Strong knowledge of Google Suite
  • Strong attention to detail and ability to prioritize tasks
  • Flexible and open to changes in tasks and assignments
  • Excellent written and verbal communication skills in English
  • Strong time management skills and the ability to work independently
  • Experience with project management tools (e.g., Asana, Trello, etc.) is beneficial

Job Type: Full-time

Pay: Php40, Php60,000.00 per month

Benefits:

  • Additional leave
  • Company events
  • Health insurance
  • Opportunities for promotion
  • Paid training
  • Promotion to permanent employee
  • Work from home

Work Location: Remote


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