Receptionist/Admin Assistant

5 days ago

Cebu City, Central Visayas, Philippines NUAT THAI Full time ₱180,000 - ₱220,000 per year

The Receptionist will be the first point of contact for clients, ensuring a warm, welcoming experience. This role involves managing bookings, handling inquiries, assisting with customer needs, and maintaining a smoothly running front desk and other administrative duties. The receptionist should be friendly, organized, and attentive, with a strong commitment to customer care.

Duties and Responsibilities:

  • Customer Service:
  • Greet clients warmly upon arrival and offer information on spa and cafe services.
  • Assist clients in understanding services, treatments, and products available.
  • Address client inquiries and concerns both in-person and via phone, email, and social media, ensuring timely and accurate responses.
  • Collect feedback from clients to improve customer satisfaction and experience.
  • Booking and Scheduling:
  • Manage appointment schedules efficiently, coordinating with massage therapist and other staff.
  • Confirm and remind clients of upcoming appointments through calls or messages.
  • Adjust bookings based on cancellations, reschedules, or walk-ins, maximizing time slots and reducing wait times.
  • Administrative Tasks:
  • Maintain accurate records of client appointments, contact information, and preferences.
  • Process client check-in and check-out smoothly, including payments
  • Prepare daily reports on bookings, cancellations, and sales, submitting them to management.
  • Organize and update any required documentation and forms in line with data privacy policies.
  • Other adhoc administrative task as assigned.
  • Inventory and Supplies Management:
  • Monitor supplies and order restocks as needed.
  • Report low inventory for retail products and update management on stock levels.
  • Cleanliness and Presentation:
  • Keep the front desk and treatment area clean, organized, and visually appealing.
  • Coordinate with staff to ensure common areas meet cleanliness standards.
  • Team Collaboration:
  • Work closely with spa technicians and management to ensure smooth daily operations.
  • Professionalism and Confidentiality:
  • Display a positive and professional attitude, ensuring all clients feel valued and respected.

Qualifications:

  • Previous experience in a spa, hospitality, or customer service role is preferred.
  • Strong communication and interpersonal skills.
  • Proficiency in basic office applications.
  • Organized, reliable, and able to work under minimal supervision.
  • Able to work evening to late shift

Job Types: Permanent, Full-time, Part-time

Pay: From Php550.00 per day

Benefits:

  • Paid training

Application Question(s):

  • Are you able to work starting from 3pm-12midnight?
  • Are you able to work on weekends?
  • Are you able to work only 3 days a week?

Work Location: In person

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