Product Maintenance Manager

Company Description
Lendi Group is a market-leading digital platform business that is focused on revolutionising the entire property journey. It operates Lendi - Australia's original and #1 digital mortgage brand - and the iconic Aussie franchise.

Powered by an advanced AI proprietary platform, a national network of 1,300 brokers, 230 retail stores, a team of experienced buyer's agents, integrated property search and conveyancing, Aussie is supporting customers at every step of their property journey to find, buy and own with more confidence than ever before. Lendi Group's loan book is more than $100b and it was named Australia's Aggregator of the Year for 2024.

Why Join Us?

• Innovation at Our Core – We challenge the status quo and push boundaries to create better solutions.
• Work with the Best – Collaborate with some of the brightest minds in fintech, financial services, and strategy.
• Make an Impact – Contribute to meaningful projects that shape our business and the future of property finance.
• Grow & Evolve – Develop your skills and advance your career in a fast-moving, purpose-driven environment.

Job Description
Skills and Responsibilities

• Lead and manage a team responsible for maintaining accurate lender product and policy information in our systems.
• Oversee the timely configuration and update of rates, fees, features, and policy requirements across platforms, ensuring accuracy and compliance.
• Oversee and optimise updates to the Required Actions Tool (RAT) and Required Documents (RD) tool to ensure alignment with current lender requirements.
• Collaborate closely with cross-functional teams and lender partners to track, validate, and implement product and policy changes.
• Review, audit, and approve product data integrity to ensure brokers and customers have access to correct and current information.
• Drive process improvements and risk mitigation strategies within product maintenance operations.
• Provide leadership, coaching, and performance management for team members, fostering a culture of accountability and continuous improvement.
• Support the distribution of critical broker communications related to product and policy updates, SLAs, and compliance requirements.
• Keep stakeholders informed on team progress and work closely with Client Solutions to uplift engagement and improve the Lodgment Experience.
• Deliver clear and timely updates on team performance, processes, and improvement opportunities to senior stakeholders.

Qualifications

• Bachelor's degree in Business, Finance, IT, or a related field (or equivalent work experience).
• Minimum 3–5 years' experience in mortgage or financial services, with at least 1–2 years in a leadership role.
• Strong knowledge of mortgage products, lender policies, and industry processes.
• Demonstrated ability to manage teams, prioritize competing tasks, and deliver outcomes under tight timelines.
• Analytical skills with experience in auditing, data validation, and process improvement.
• Excellent communication skills with the ability to influence and collaborate with stakeholders at all levels.
• Self-starter with strong problem-solving abilities and a focus on customer and broker outcomes.

Additional Information
Lendi Group teams operate across Australia and the Philippines. Bringing together diverse expertise, innovative technology and a customer-first approach, our teams work seamlessly to simplify the property journey, helping Australians find, buy and own property with confidence.

Benefits
We support our people in a variety of ways, but a few of the benefits that our people rave about include:

• A vibrant, relaxed, yet professional culture.
• We offer a hybrid working arrangement designed to support work-life balance while fostering meaningful connection and collaboration, with a requirement to work from our Makati office at least once a week.
• Holistic wellbeing programs offering 24/7 support
• Comprehensive HMO coverage for you and one free dependent, along with life insurance starting from Day 1.
• Access to 25 days of leave, made up of 20 vacation days and 5 sick days.
• Monthly internet subsidy to help you stay productive at home.
• Access to ongoing training and clear pathways for growth and promotion as part of your career journey with us.
• Access to all government-mandated benefits, including SSS, PhilHealth, and Pag-IBIG.

Our culture is guided by our three core values:
We Are Stronger United; Act Like You Own It; and Keep Home Loans Human.
These values are part of our DNA—helping us attract, engage, and grow the right talent while building best-in-class products. Together with our principles, they guide how we collaborate, support one another, and make decisions to drive progress with purpose.

We're committed to fostering a diverse and inclusive community at Lendi Group. We believe that a team reflecting the world around us leads to greater innovation, stronger collaboration, and a more engaging workplace.

This is an opportunity to shape the future of a fast-growing, purpose-driven company that's transforming the homeownership journey.

Ready to contribute to Lendi Group's next chapter? Apply now and be part of something big