Current jobs related to Customer Support Associate - Makati City, National Capital Region - SuperStaff

  • Customer Support Associate

    2 weeks ago

    Makati City, National Capital Region, Philippines SuperStaff Full time

    OverviewThe Customer Success Associate I is responsible for the daily customer interactions. Your goal will be to provide an excellent customer experience and work cross-functionally to address customer-related questions. You will engage with our customers over email and text to resolve their order-related issues and be the eyes and ears of our customer's...

  • customer support network associate

    3 weeks ago

    Quezon City, National Capital Region, Philippines FIRST WORLD TRADER PROPRIETARY LIMITED TRADING AS EASYEQUITIES (PURPLE GROUP LTD.) Full time

    OverviewEnseo in partnership with KMC MAG Solutions, is looking for Customer Support Network Associate who understands the importance of Internet connectivity. The ideal candidate understands Hospitality Network model, can connect different devices to wired or wireless networks, understands VLANs and port configuration, is technical but can explain the...

  • Customer Support Associate

    1 week ago

    Quezon City, National Capital Region, Philippines beBee Careers Full time ₱5,000 - ₱7,500

    Job Title: Customer Support Associate - MultilingualDescription:We are seeking a skilled Customer Support Associate to join our team. As the initial point of contact for consumer conversations, you will be responsible for resolving Level 1 consumer problems in a timely and efficient manner.Responsibilities:You will answer inbound calls, return calls from...

  • Customer Support Associate

    7 days ago

    Quezon City, National Capital Region, Philippines GAIC Professional Services Inc. Full time $70,000 - $120,000 per year

    JOB SUMMARYPerforms routine customer service phone support to client specific needs. Work is performed under regular supervision.ResponsibilitiesJOB RESPONSIBILITIESResponds to requests and calls from customers related to client specific programs and productsIdentifies and responds to customer's needs based on designated procedures of account/clientMakes...

  • Remote Customer Support Specialist

    7 days ago

    Makati City, National Capital Region, Philippines beBeeCustomerService Full time ₱20,700 - ₱217,000

    Job OverviewWe are seeking a skilled Customer Service Associate to join our team. As a Remote Customer Service Associate, you will be the first point of contact for our customers' queries.Key Responsibilities:Provide exceptional customer service and support via phone, email, or chat.Respond to customer inquiries and resolve issues related to orders,...

  • Healthcare Customer Service Associate

    2 weeks ago

    Makati City, National Capital Region, Philippines beBeeCustomerSupport Full time ₱750,000 - ₱1,250,000

    We are seeking a dedicated Healthcare Customer Service Associate to join our team in the US Healthcare industry.About the Role:This is an exciting opportunity for individuals who are passionate about delivering exceptional customer service and support. As a Healthcare Customer Service Associate, you will be responsible for providing timely and effective...

  • Customer Service Associate

    4 days ago

    Makati City, National Capital Region, Philippines Cooee Inc. Full time ₱250,000 - ₱450,000 per year

    Customer Service Associate (Retail Account)DAYSHIFT |Fulltime | Makati (Full Onsite)Start Immediately Grow With UsWere looking for fresh graduates and entry level candidates (up to 3 years experience) who are eager to learn, grow, and build their career in customer service.Strong interest in customer service (preferred)Confident English communication for...

  • Customer Service Associate

    2 weeks ago

    Makati City, National Capital Region, Philippines Sysgen RPO, Inc. Full time $104,000 - $130,878 per year

    The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet, depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's products or services.Essential Functions/Core ResponsibilitiesEnsure service delivered to our...

  • Customer Service Associate

    2 weeks ago

    Makati City, National Capital Region, Philippines Probe CX Full time $104,000 - $130,878 per year

    Are you a talented and driven individual looking for an opportunity in customer service? Probe CX is expanding its team in Makati City, Metro Manila, and we're seeking passionate Customer Service Associates to deliver exceptional support to our valued clients. Join our dynamic team and grow with usWe are on the lookout for candidates who are:At least high...

  • Customer Relations Associate

    4 days ago

    Makati City, National Capital Region, Philippines Credit Corp Inc Full time ₱900,000 - ₱1,200,000 per year

    Be part of our collections team todayCredit Corp Group stand out as exceptional debt collection agencies. With a robust team of over 1,900 professionals, we have offices located in Australia, the USA, New Zealand, and the Philippines. As an ASX200 company, we operate primarily through two business streams: debt purchasing and consumer lending. Our Manila...

Customer Support Associate

2 weeks ago

Makati City, National Capital Region, Philippines SuperStaff Full time $40,000 - $60,000 per year

We are seeking an experienced and detail-oriented Client Support Associate to join our Facilities Management Maintenance and Repair Department. In this role, you will primarily be responsible for supporting Account Managers in providing excellent customer and vendor services. This will include client communication, processing work orders, and direct interaction with the rest of the client's Repair & Maintenance Team. Your exceptional communication skills, attention to detail, and ability to multitask will be crucial in ensuring accurate record-keeping, efficient invoice processing, and effective coordination

Responsibilities:

  • Quality Assurance (QA) Calls or Emails: Conduct regular QA calls to clients to follow up on completed maintenance and repair tasks, ensuring customer satisfaction, and identifying areas for improvement. Document feedback and escalate any issues to the appropriate account manager for prompt resolution.
  • Communicate with client to obtain necessary work order criteria in order to begin the scheduling process.
  • Vendor Sourcing: Identify potential new vendors via research; perform vetting process as defined by the client. If the decision is made to bring the Vendor into the Service Network, then all paperwork must be completed and uploaded to SharePoint.
  • Processing Customer Work Orders: all assigned work orders to be processed via ServiceSync WOM within the guidelines and NTE amounts of that specific customer. You will be trained on the specifics of ServiceSync.
  • Vendor communications and scheduling – communicating with all vendors to ensure work orders are executed on time, correctly, and at the correct NTE.
  • Vendor Invoice Requests: Manage the invoice process by liaising with vendors and requesting invoices for completed maintenance requests. Verify invoice accuracy.
  • Vendor Service Complete Calls: Manage the service complete calls by liaising with vendors and ensuring scheduled service requests have been completed as scheduled.  Document feedback and escalate any issues to the appropriate account manager for prompt resolution.
  • Vendor Compliance and Quality Assurance: Support compliance with regulatory requirements and quality assurance standards by ensuring proper documentation (e.g. COI, W9, Works Comp Certificate, Vendor Packets), and adherence to processes.
Requirements
  • Proven experience in an administrative support role, preferably with exposure to QA calls and invoice processing
  • Excellent communication skills, both written and verbal, with the ability to convey information clearly and professionally
  • Strong organizational skills and attention to detail, ensuring accuracy in record-keeping, data entry, and invoice verification
  • Proficiency in using office software applications (e.g., MS Office Suite, spreadsheets, databases)
  • Ability to multitask, prioritize effectively, and meet deadlines in a fast-paced environment
  • Team-oriented mindset with the ability to collaborate with cross-functional teams and build positive relationships
  • Familiarity with quality assurance processes and invoice management systems is desirable
  • Knowledge of facilities management, maintenance, or repair terminology is a plus
Benefits
  • HMO with 1 free dependent upon hire
  • Life Insurance
  • Night Differential
  • 20 PTO credits annually
  • VL and SL cash conversion
  • Annual Performance-Based Merit Increases and Employee Recognition
  • Great Company Culture
  • Career Growth and Learning
  • A laptop will be provided by the company