Infrastructure Engineer

Internal Job Title:Infrastructure Engineer

Work setup: We operate in a hybrid work environment, and we encourage applicants who are open to working in the office two days a week to apply.

Work schedule: 8AM to 4PM BST\GMT, with on-call rota participation.

Employment type: Permanent

Location: Makati City, Metro Manila

Pay range: Php 62,000 to 84,000

We value transparency and want to ensure a good fit for both parties. We encourage applicants who are comfortable within this salary range to apply

Discover a world of endless possibilities with Cambridge University Press & Assessment, a distinguished global academic publisher and assessment organisation proudly affiliated with the prestigious University of Cambridge.

We are looking for an Infrastructure Engineer to join our Manila team. You'll be part of our Infrastructure Cloudflare platform team, ensuring the successful management of Cloudflare services, particularly those related to Zero Trust and WAF, aligned to UK hours (BST/GMT). You will play a key role in managing and supporting of technologies owned by Infrastructure, ensuring services are continually and optimally available and operational.

Why Cambridge?

Cambridge University Press & Assessment is a world-renowned not-for-profit academic publisher and assessment organisation, proudly part of the prestigious University of Cambridge. With a legacy rooted in over 800 years of educational excellence, we are dedicated to unlocking the potential of learners and educators across the globe.

Joining Cambridge's second largest global office in the Philippines —operating for over 22 years with 1,300+ colleagues— means becoming a part of an extraordinary institution renowned worldwide. We are recognised as a Great Place to Work for three consecutive years, reflecting our inclusive culture, strong sense of purpose, and commitment to the professional growth and well-being of our people. At Cambridge, we don't just publish books or deliver tests—we empower progress, inspire curiosity, and champion the pursuit of knowledge.

What can you get from Cambridge?

At Cambridge, you'll become a part of a vibrant and forward-thinking community that transcends tradition, fostering a culture of continuous growth and personal development. Here, we provide the right environment for you to thrive, supporting your professional journey and empowering you to reach your highest potential, that is why our pay philosophy is intricately tied to your skills and competencies, ensuring that your compensation aligns with the unique value you bring to the role you are applying for.

The organization offers a wide range of benefits and opportunities including:

• Regular Employment on Day 1
• HMO Coverage and Life Insurance on Day 1
• Paid Annual Leaves  (Vacation, Well-being, Flexible, Holiday, and Volunteering leaves)
• Vesting/Retirement package
• Opportunities for career growth and development
• Access to well-being programs
• Flexible schedule, hybrid work arrangement and work-life balance
• Opportunity to collaborate with colleagues from diverse branches that will expand your horizons and enrich your understanding of different cultures

What will you do as an Infrastructure Engineer?

As an Infrastructure Engineer, you will be responsible for product support and ongoing management for technologies managed by the Cloudflare platform team. This involves safeguarding Cloudflare security, maintaining infrastructure availability, and ensuring a high level of performance. Working closely with different IT teams and departments is crucial for supporting users across the organization.

Your responsibilities will include:

• Provide level 3 technical operational support for colleagues within the team and the wider Technology organisation.
• Participate in incident response and change management by identifying root causes, implementing fixes, and documenting resolutions.
• Support team growth through coaching and effective knowledge sharing.
• Provide expert advice to leaders and stakeholders.

Please review the attached job description for further details on the role.

What makes you the ideal candidate for this role?

The following will help you be an ideal candidate for this post:

• At least 2 years of experience in the following areas:

• Zero Trust and related VPN technologies

• Web Application Firewall policies
• TLS/SSL and secure networking practices
• Network-related software and underlying technologies between L4 and L7 (TCP/UDP, DNS, VPNs, VLANs, proxies etc.)
• Cloudflare Workers, CDN, DDoS protection, and Bot Management.
• Strong analytical, debugging, and incident-troubleshooting skills with the ability to apply critical thinking under time pressure.
• Effective communicator in English, able to work with both technical and non-technical stakeholders across globally distributed teams.
• Motivated to build deeper skills across IAM technologies and related integrations.

Alongside these technical skills, you should be open to and enjoy working in an agile environment with colleagues from diverse backgrounds worldwide. Your unique perspectives and problem-solving approaches will contribute to our team's strength and productivity.

Are you driven by desire to be part of a globally renowned institution that celebrates innovation, embraces inclusion, and empowers learners? Then, we invite you to Pursue your Potential with us.

Applications received through the system will be reviewed on a rolling basis and may close the vacancy once sufficient applications are received. Therefore, if you are interested, tailor-fit your CV (advantageous if you submit one with a Cover Letter) and submit as early as possible.