Collection Agent

We are seeking a dedicated and results-driven Collection Agent to join our team. The ideal candidate will be responsible for managing pre-remind and overdue accounts, ensuring timely recovery of outstanding debts while maintaining a professional and customer-focused approach.

Key Responsibilities:

Pre-Remind Accounts:

• Monitor accounts that are nearing their due dates and proactively contact customers to remind them of upcoming payments.

• Send reminders via phone, email, and SMS to customers regarding their impending due dates.

• Negotiate payment arrangements or extensions based on individual customer situations.

• Educate customers on their payment options and available resources to avoid overdue status.

• Document all communication accurately and update account statuses in the system.

Overdue Accounts:

• Contact customers with overdue accounts via phone, email, and other communication channels to collect outstanding payments.

• Assess the customer's financial situation and negotiate feasible payment plans, settlements, or full payments.

• Maintain a thorough understanding of the company's collections policies, legal requirements, and best practices for overdue accounts.

• Work with the collections team to escalate accounts to higher levels (e.g., legal, external collections) as necessary.

• Resolve disputes and handle customer concerns with professionalism and empathy.

• Record all interactions with clients in the system, ensuring accurate account notes and documentation.

Job Type: Full-time

Pay: Php16, Php18,000.00 per month

Benefits:

• Additional leave

• Company events

• Flexible schedule

• Opportunities for promotion

• Paid training

• Pay raise

• Promotion to permanent employee

Schedule:

• 8 hour shift

• Day shift

Supplemental Pay:

• 13th month salary

• Bonus pay

• Performance bonus

• Tips

Work Location: In person