Claims Analyst

2 weeks ago

Quezon City, National Capital Region, Philippines Manulife Full time ₱300,000 - ₱600,000 per year

We're looking for a Claims Analyst to join our Insurance Operations team at MBPS. In this role, you are expected to process number of worktypes that has TAT requirements of Day 0, 2, 15, 30 and so on.

Position Responsibilities: 

  • Create death benefit packages and send correspondence via fax, mail, or email to obtain missing documents.
  • Report any overpayments, underpayments, and other financial irregularities related to claims.
  • Process high-priority claims transactions, including settlements, policy closures, asset freezing, and notifying beneficiaries of settlement requirements.
  • Identify transactions that need to be forwarded to the appropriate business unit or other departments and teams.
  • Investigate, evaluate, and settle claims using technical knowledge to ensure fair and prompt case resolution and contribute to a reduced loss ratio.

Required Qualifications:

  • College/University graduate, preferably with experience in the financial services or call center industry and demonstrated service aptitude.
  • Advanced knowledge of MS Word and Excel, basic computer literacy, and telephony skills.
  • Excellent written and verbal communication skills, strong customer service skills, problem-solving abilities, and a minimum typing speed of 30 words per minute. Ability to work independently and identify business process improvements.
  • Amenability to work in fixed night shift

Preferred Qualifications:

  • Intermediate product knowledge of Retail/Fixed products.
  • Ability to differentiate Retail/Fixed Annuities work types and processes.
  • Average knowledge in Retail Annuities Claims processes.
  • Familiarity with effective internal control procedures.
  • Intermediate knowledge of Retail/Fixed Annuities systems, applications, and tools.

When you join our team: 

  • We'll empower you to learn and grow the career you want. 
  • We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words. 
  • As part of our global team, we'll support you in shaping the future you want to see. 

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact

Working Arrangement

Hybrid

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