Application Support Officer

Established in 1999, AXA Philippines is one of the largest and fastest growing life insurance companies in the country. It offers financial security to more than one million individuals through its group and individual life insurance as well as general insurance products through its subsidiary Charter Ping An.

AXA Philippines is one of the first to introduce bancassurance operations in the country, and is among the pioneers in the investment-linked insurance sector.

AXA now offers a complete range of products for all its customers' insurance and financial protection needs, including savings and investments, health plans, income protection, and health coverage; and through its general insurance subsidiary Charter Ping An Insurance Corporation\: fire, motor car, marine cargo, personal accident, bonds, casualty, and engineering insurance products.

AXA Philippines closed 2017 with P26.4 billion in total premium income and P5.7 billion in gross written premiums from Charter Ping An. Today, AXA has more than 4,000 financial advisers in 36 branches, and 700 financial executives in over 900 Metrobank and PSBank branches nationwide. Charter Ping An, on the other hand, has 22 branches nationwide and 2,007 agents.

AXA Philippines is a joint venture between the AXA Group, headquartered in France, and the Metrobank Group, one of the largest financial conglomerates in the Philippines.

The Metrobank Group is a conglomerate of industry-leading businesses that includes First Metro Investment Corporation, Metrobank Credit Cards, Federal Land, Toyota, and Manila Doctors Hospital. It was hailed Best Bank in the Philippines in 2010, 2011, and 2012 by Euromoney and recognized as the strongest bank in the Philippines by The Asian Banker in 2013. It is owned by the Ty Family whose major business interests include financial services, real estate development, power, and manufacturing.

EXPERIENCE AND QUALIFICATIONS:

• Fresh graduates with a degree in Information Technology, Computer Science, or related fields are welcome to apply.
• Basic understanding of distribution or supply chain systems is a plus but not mandatory.
• Strong problem-solving skills and a proactive approach to issue resolution.
• Good communication skills and the ability to work collaboratively in a team environment.
• Eagerness to learn and develop technical support skills.
• Knowledge of Windows operating systems, SQL, or scripting is advantageous but not required.
• Ability to manage multiple tasks and prioritize effectively.

Note: Training and ongoing development will be provided to support your growth in this role.

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MAIN PURPOSE

OF THE JOB:

The Application Support Officer provides second-level support for Distribution IT Solutions, ensuring the stability, performance, and availability of applications used in distribution operations. This role involves investigating and resolving application issues, coordinating with internal teams and vendors, and ensuring that distribution systems support business needs efficiently. Fresh graduates are encouraged to apply, as training and development will be provided.

KEY ACCOUNTABILITIES:

• Provide Level 2 support for distribution-related applications, troubleshooting issues, and resolving incidents promptly.
• Monitor application performance and availability, escalating critical issues as needed.
• Collaborate with Level 1 support and other IT teams to diagnose and resolve complex application problems.
• Assist in the deployment of application updates, patches, and configurations in coordination with relevant teams.
• Document incidents, resolutions, and known issues accurately in the support ticketing system.
• Engage with vendors and external support teams for issue escalation and resolution.
• Participate in testing and validation of application changes and upgrades.
• Contribute to knowledge base articles and support documentation for ongoing team use.
• Support end-users by providing guidance and training related to distribution applications.
• Maintain awareness of new features and updates of supported applications to ensure optimal support.

KEY

STAKEHOLDERS:

End Users, Application Owner, Application Manager

A global leader in insurance and investments, AXA takes care of 103 million lives in 64 countries worldwide. We actively invest in pioneering and personalized solutions to meet your ever-changing needs and exceed your expectations. In the Philippines, we are in partnership with Metrobank, one of the country's strongest banks.