L2 Application Support

Founded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 10 countries, and more than 160 clients in 35 countries. We are an industry-leading provider of wealth management technology and services for financial institutions around the world, including private banks and wealth managers, investment managers, as well as retail and neo banks. Our research led approach and continual innovation is powered by the passion and creativity of our colleagues.

We are always looking for talented people to join us on our mission to orchestrate the financial ecosystem and democratize access to wealth management. Avaloq offers the opportunity to work closely with some of the world's leading financial institutions as we jointly develop and shape careers. Championing a collaborative, supportive and flexible work environment empowers our colleagues to reach their full potential.

The L2 application support analysts/engineers have ownership to resolve incidents/issues in productive environment, monitoring to ensure application availability, stability, they coordinate and work with other DevTech support units (e.g. L3 teams) in order to resolve Incidents and Problems that affect the Client services.

Your key tasks 

• Hold Accountability and end-to-end ownership of any product related problems which clients report via the respective ticketing systems.
• Exhibit banking functional knowledge and experience. This is a must specially in the area of CA, Sec Events , Market data. This is required to resolve business transactions related issues from our wealth clients.
• Manage the EOD batches while they are running post COB hours and to be on standby as well until the batch deliverables are fully transferred to the respective downstream of the Wealth Clients or Financial Institutions.
• Be able to work in different shifts (night on-call, day shift and ad hoc weekend support).
• Apart from Incidents, to be able to handle Service requests, RFIs as well as assist Problem Manager whenever product specific support is required.

• Degree/Diploma with 5 years' experience in Banking /financial sector/any relevant domains is a must.
• Proficiency in SQL, able to read and translate code into business language as well as from requirements to complex select queries or scripts also required 
• Experience in handling Production batch using tools like Control-M, Autosys, Zena, Argo
• Windows/Unix/Linux experience to handle BAU activities like file transfers, troubleshooting
• experience in any cloud technology-based Production support (AWS, OCI, Google)
• Must be very fluent in English and a clear demonstration of strong communication skills and this is required to manage internal and external stake holders.
• ITIL Incident, Problem and Change process knowledge and able to handle industry standard ticketing tools.
• It would be a real bonus if you have 
• Any other business function knowledge and experience (Portfolio Management, Credit and Cash related transactions)
• Any Automation /Scripting as well as Cloud Technologies

It would be a real bonus if you have:

Detailed knowledge and skills of Avaloq Core Platform with certification will be a plus 

We realize that managing work life balance is a challenge we all face in our daily lives and in order to support with this we are pleased to offer hybrid and flexible working for most of our Avaloqers to maintain work life balance and still continue our fantastic Avaloq culture in our global offices. 

In Avaloq we are proud to embrace diversity and understand the success of our business is built on the power of different opinions, we are whole heartedly committed to fostering an equal opportunity environment and inclusive culture where you can be your true authentic self. 

We hire, compensate and promote regardless of origin, age, gender identity, sexual orientation or any other fantastic traits that make us all unique, we have done our best to write this advert in an inclusive and neutral way. 

Please be aware that we will not accept speculative CV submissions for any of our roles from recruitment agencies, and any unsolicited candidate submissions will be exempt from any payment expectations.  

#hybrid