Senior Bot Specialist

Say hello to opportunities at Acquire Asia Pacific Philippines Inc. (Acquire BPO) under the RingCentral account (RingCentral).

It's not everyday that you consider starting a new career. We're Acquire BPO, and we're happy that someone as talented as you is considering this role. First, a little about our client: RingCentral is a $2 Billion+ annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. They invest more than $250 million annually to ensure their AI-enabled technology and platforms meet or exceed the needs of customers.

RingSense AI is RingCentral's proprietary AI solution. It's designed to fit the business needs of customers, orchestrated to be accurate and precise, and built on the same open platform principles that RingCentral applies to their core software solutions.

This is where you and your skills come in. We're currently looking for a Senior Bot Specialist

We're seeking a highly skilled Senior Bot Specialist to join our team in building an advanced chatbot for RingCentral. This chatbot will troubleshoot technical problems and answer complex questions related to our suite of communication products. You'll need a deep understanding of Large Language Models (LLMs) and a proven ability to construct goal-oriented chatbots using advanced prompting techniques. The ideal candidate will be an expert in crafting these chatbots using the latest AI technologies and cutting-edge LLM prompting methods, working collaboratively with a team of developers to enhance the chatbot with personalizations and automations to enhance customer service and productivity.

Responsibilities:

• Design, develop, and implement a large, complex chatbot integrated with APIs to provide technical support for RingCentral products.
• Develop advanced LLM prompts to optimize chatbot performance in troubleshooting technical issues and providing accurate, informative answers.
• Construct goal-oriented conversation flows to guide users efficiently to resolutions.
• Integrate the chatbot with RingCentral's systems and databases to access relevant product information and customer data.
• Continuously evaluate and refine chatbot performance metrics to identify areas for improvement.
• Stay abreast of the latest advancements in LLM technology and chatbot development to enhance the chatbot's capabilities.
• Collaborate with product managers, engineers, and customer support teams to align chatbot development with business objectives.

Desired Qualifications:

• 3+ years of experience developing complex chatbots or IVAs.
• Proven expertise in using Google Dialgoflow CX, or similar LLM platforms.
• Deep understanding of Natural Language Processing (NLP) and advanced LLM prompting techniques.
• Proficiency in scripting languages like Python or JavaScript.
• Experience with API integrations and database interactions.
• Excellent problem-solving, analytical, and troubleshooting skills.
• Strong communication and collaboration abilities.
• Demonstrated ability to build goal-oriented chatbots with a focus on task completion.
• Team, and project management experience.

Bonus Points:

• Advanced knowledge with RingCentral products especially RingCX, and RingCentral support Processes.
• Experience with GCP Vertex AI

What we offer:

• Comprehensive HMO package (medical and dental)
• Paid time off and paid sick leave
• Quarterly Performance Bonus
• Employee Assistance and Wellness Programs

RingCentral's work culture is the backbone of our success. And don't just take our word for it: RingCentral is recognized as the Best Place to Work by Glassdoor, the Top Work Culture by Comparably and RingCentral holds local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success.

About RingCentral/Acquire BPO

RingCentral, Inc. is a US-based company engaged as a global provider of cloud-unified communications and collaboration solutions. It is being serviced in the Philippines by its offshore partner Acquire Asia Pacific Philippines, Inc.

Acquire BPO is an award-winning, global business outsourcer with 8,500+ staff operating out of Class A offices in 16 locations across the Philippines, Australia, the Dominican Republic, and the US, as well as from comprehensive Work-from-Home environments, where client-permitted. We are one of the fastest-growing BPO companies and Australia's largest outsourcer to the Philippines.

We have 15 years of experience delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education, and retail. We're recognized as being Safe, Flexible, and Innovative, giving our clients the capability to Outsource with confidence.

As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates to join our team and partner with one of the biggest cloud communications companies in the world - RingCentral. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.

Acquire BPO is an equal-opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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