Enrollment Analyst

As an Enrolment (Data) Analyst within the H&B, you will be part of a team supporting our Asia Pacific clients in enrolment of benefits and data validation.

The ideal candidate will be detail-oriented and have excellent data manipulation skills.  Also, exposure or background in the benefits brokerage / insurance administration work is required. The position would also require project management skills and customer support / management skills.

You will have the opportunity to:

    Enhance your technical knowledge of benefits plans around the world

    Enhance data, process and project management skills

Key Activities

    Data Management

    Collect, validate and clean benefits enrolment and eligibility data

    Assist with enrolment processes and ensure beneficiary data is updated

    Track and monitor ID cards

    Resolve client queries

    Support contract renewal activities in the context of membership / census listing provision and reconciliation 

    Support interactions between clients, WTW and insurance vendors

Performance Objectives:  These relate to the Willis Towers Watson scorecard and objectives for the role

Excellence

    Apply practice specific technology and provide high quality services to internal and external Willis Towers Watson clients 

    Perform data validation and processing work using agreed upon tools, standards and techniques, including self-checking work and following review processes 

    Significant attention to detail and excellent data manipulation skills 

    Provide input on product and process improvements

    Support continuous improvement initiatives

    Compliance to process, regulatory and legal requirements

People

    Build relationships internally and collaborate effectively on teams both in the office and virtually across regions

    Demonstrate natural ease and effectiveness when dealing with associates in other Willis Towers Watson offices

Clients

    Work with Team Leader to ensure that each task (or case) meets the timeliness and quality measures.

    Respond to all requests and communications effectively and efficiently

    Increase efficiency within teams by identifying ways to improve processes

    Work with H&B consultants and servicers to provide high quality service

    Coordinate with insurers to provide timely and accurate status updates of enrolment, etc…

    Support interactions between clients, WTW and insurance vendors

Financial

    Meet productivity goals 

    Maintain accurate time records

The Requirements

    Bachelor's degree required, preferably in a program with heavy emphasis on mathematics or business

 years' work experience either in an insurance company or an outsourcing company doing healthcare processes (eg claims, enrolment)

    Previous benefits or insurance experience a plus

    Advanced proficiency in Microsoft Office (Word, Excel and PowerPoint)

    Experience with data entry, validation and manipulation (advanced Excel skills are essential)

    Ability to review and check data against subject domain knowledge (e.g., health and group benefits) and understand the data's applicability/accuracy for the designated purpose 

    Ability to ask the right questions and seek help where appropriate

    Sense of accountability; owning one's work and taking pride in it

    Collaboration with a global team, include taking accountability for quality and on-time delivery of own work and involving other team members when appropriate 

    Structured problem solving and analytical thinking 

    Continuous improvement mindset – increasing task efficiency and effectiveness with each product or service repetition 

    Strong client service orientation 

    Strong client relationship, interpersonal and team skills

    Proficiency in English required, good written and communication skills

    Able to work shift hours

WTW is an Equal Opportunity Employer