Enrollment Analyst

• Philippines

Bevorzugt

As an Enrolment (Data) Analyst within the H&B, you will be part of a team supporting our Asia Pacific clients in enrolment of benefits and data validation.

The ideal candidate will be detail-oriented and have excellent data manipulation skills. Also, exposure or background in the benefits brokerage / insurance administration work is required. The position would also require project management skills and customer support / management skills.

You will have the opportunity to:

 Enhance your technical knowledge of benefits plans around the world

 Enhance data, process and project management skills

Key Activities

 Data Management

 Collect, validate and clean benefits enrolment and eligibility data

 Assist with enrolment processes and ensure beneficiary data is updated

 Track and monitor ID cards

 Resolve client queries

 Support contract renewal activities in the context of membership / census listing provision and reconciliation

 Support interactions between clients, WTW and insurance vendors

Performance Objectives: These relate to the Willis Towers Watson scorecard and objectives for the role

Excellence

 Apply practice specific technology and provide high quality services to internal and external Willis Towers Watson clients

 Perform data validation and processing work using agreed upon tools, standards and techniques, including self-checking work and following review processes

 Significant attention to detail and excellent data manipulation skills

 Provide input on product and process improvements

 Support continuous improvement initiatives

 Compliance to process, regulatory and legal requirements

People

 Build relationships internally and collaborate effectively on teams both in the office and virtually across regions

 Demonstrate natural ease and effectiveness when dealing with associates in other Willis Towers Watson offices

Clients

 Work with Team Leader to ensure that each task (or case) meets the timeliness and quality measures.

 Respond to all requests and communications effectively and efficiently

 Increase efficiency within teams by identifying ways to improve processes

 Work with H&B consultants and servicers to provide high quality service

 Coordinate with insurers to provide timely and accurate status updates of enrolment, etc…

 Support interactions between clients, WTW and insurance vendors

Financial

 Meet productivity goals

 Maintain accurate time records

The Requirements

 Bachelor's degree required, preferably in a program with heavy emphasis on mathematics or business

 2-5 years' work experience either in an insurance company or an outsourcing company doing healthcare processes (eg claims, enrolment)

 Previous benefits or insurance experience a plus

 Advanced proficiency in Microsoft Office (Word, Excel and PowerPoint)

 Experience with data entry, validation and manipulation (advanced Excel skills are essential)

 Ability to review and check data against subject domain knowledge (e.g., health and group benefits) and understand the data's applicability/accuracy for the designated purpose

 Ability to ask the right questions and seek help where appropriate

 Sense of accountability; owning one's work and taking pride in it

 Collaboration with a global team, include taking accountability for quality and on-time delivery of own work and involving other team members when appropriate

 Structured problem solving and analytical thinking

 Continuous improvement mindset – increasing task efficiency and effectiveness with each product or service repetition

 Strong client service orientation

 Strong client relationship, interpersonal and team skills

 Proficiency in English required, good written and communication skills

 Able to work shift hours

WTW is an Equal Opportunity Employer