People Development Analyst

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Positions in this function are responsible for design, development and deployment of web-enabled systems, processes and thought leadership to equip leaders to drive peak performance. Provides enterprise-wide and segment-specific deliverables and outcomes in the following areas of expertise: performance management to create a culture of discipline and accountability leadership development to increase performance capability talent management to identify, develop, and deploy key talent organizational assessment and development to increase organizational effectiveness and learning systems to manage development content, deliver development solutions, and oversee compliance.

As a People Development Analyst, you will be responsible for providing support and consulting for our Talent Development systems for end-users, HR Business partners, as well as administrative consulting for Learning Management and Talent System content and process owners. You will provide second-level support for the Employee contact center and Talent Development core process support for processes that interface with our Learning Management System (LMS) and other talent development systems.

Primary Responsibilities:

• Provide guidance and troubleshooting support for employees using our Learning Assist employees in navigating MyLearning to find, enroll in, and complete various training programs
• Provide support to course owners in utilizing our Learning Management Systems (LMS) such as Oracle Learning Cloud (OLC) to distribute training and generate reports on the training
• Act as the primary point of escalation for LMS-related technical issues, coordinating with IT to resolve system errors, access problems, and other technical challenges
• Work independently while also collaborating with team members in the Talent Development Department to support the LMS and Talent Systems
• Manage requests to integrate new learning technologies and innovative solutions into our Talent Systems
• Perform regular maintenance tasks for LMS and Talent Systems, including system updates, data backups, and troubleshooting to ensure optimal performance
• Assist in audit support by preparing documentation and reports, manage projects related to Talent Systems enhancements, and handle miscellaneous tasks as required
• Resolve Tier 2 Talent Development requests using the HR HelpDesk (ServiceNow)
• Consistently achieve defined targets for Service Level Agreements (SLA) and Customer Satisfaction (CSAT) metrics, ensuring high-quality support and user satisfaction
• Analyzes and investigates
• Provides explanations and interpretations within area of expertise
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• Undergraduate degree or equivalent experience
• 1+ years of Human Resources or Customer Service experience
• 1+ years of Learning Management or Systems Administration experience
• Experience Platform (LXP), MyLearning, for performance management, career development, and other related functions
• Proficiency with Microsoft Office, including intermediate Excel skills
• Proven solid customer service skills
• Proven solid analytical skills
• Proven solid written and verbal communication skills and the ability to interact effectively with all levels of staff
• Proven solid organizational skills and must be detail-oriented

Preferred Qualifications:

• Experience with Oracle Cloud
• Experience with ServiceNow
• Experience with Technical Writing and documenting process/user guides
• Experience with SharePoint Administration
• Experience handling custom application reporting requests
• Basic understanding of SQL
• Understanding of SCORM and AICC learning technology standards

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.