Systems Analyst

1 day ago

Manila, National Capital Region, Philippines VISA WORLDWIDE PTE. LIMITED Full time $40,000 - $60,000 per year
Job Description

Role & Responsibility

  • Provide Level 2 support for Microsoft Dynamics 365 (MSD 365) applications.
  • Respond to and resolve user issues and inquiries via phone, email, or service now.
  • Troubleshoot and diagnose issues related to MSD 365 functionalities.
  • Escalate complex issues to higher-level support or technical teams.
  • Monitor system performance and ensure optimal operation.
  • Document supports interactions and solutions in the knowledge base.
  • Assist in user training and onboarding for MSD 365.
  • Maintain a high level of customer satisfaction through effective communication and problem-solving.

Basic Qualifications

  • Bachelor's degree in IT or a related field with 8 years of experience.

Preferred Qualifications

  • Minimum 5 years of experience in developing and supporting Microsoft Dynamics 365 applications.
  • Hands on experience with Microsoft Dynamics 365 applications and Power Apps.
  • Exceptional communication and interpersonal skills.
  • Strong problem-solving capabilities and meticulous attention to detail.
  • Identify automation opportunities to reduce manual efforts.
  • Provide solution to prevent future issue to improve application support matrix.
  • The ability to work both independently and collaboratively within a team.
  • Experience with ServiceNow is an additional advantage.

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