Analyst, Casino Systems

3 days ago

Manila, National Capital Region, Philippines Melco Resorts & Entertainment Full time
Overview

Analyst, Casino Systems role at Melco Resorts & Entertainment (Open Date: 16/06/2025).

The Analyst, Casino Systems has a wide breadth of technical skills that bridges the support and project gaps between infrastructure, IT application development staffs and corporate IT support teams. He / She reports to Manager – Casino Systems and performs daily application support, new project implementation and life cycle management of Casino Systems.

Responsibilities
  • Maintains and provides L2 shared services support for complex enterprise-based Casino systems across the Company at various geographical locations.
  • Proactively builds up new knowledge base to provide fundamental technical guidance for L1 & L1.5 support staff to be able to resolve the relevant incidents / requests as first call resolution.
  • Performs in-house technical training for L1, L1.5 support and other IT staff as required.
  • Learns business application knowledge in depth and suggests improvements if necessary.
  • Supports key project deliverables and works within defined project plan timelines.
  • Participates in the identification and resolution of moderately complex application problems and procedures, suggesting solutions to identified problems.
  • Responds to issues, questions and requests related to Casino Systems. Works with system development team and attends end user training classes and/or presentations as required.
  • Monitors and ensures service level agreement (SLA) is met.
  • Teems up with other Support Specialists to perform IT systems support functions.
  • Recommends and/or executes management policies to hire, transfer, suspend, layoff, recall, discharge, re-assign or discipline employees.
Qualifications
  • Experience: 2-5 years of relevant IT enterprise system or support experience required
  • Requirements analysis, meeting with business owners, and performing current state system analysis.
  • Experience should include implementation and support of application systems.
  • Possess experience in 24x7 large operations support environment is a plus.
Education
  • Bachelor's Degree or equivalent relevant qualifications.
Skills / Competencies
  • Good interpersonal skills
  • Self-motivated and able to work under pressure
  • Good solving and decision making skills to identify and resolve priority issues
  • Able to communicate with all levels of users
Employment type
  • Full-time
Job function
  • Information Technology
Industries
  • Entertainment Providers, Gambling Facilities and Casinos, and Hospitality
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