Analyst, Casino Systems

3 weeks ago

Manila, National Capital Region, Philippines Melco Resorts & Entertainment Full time
Overview

Analyst, Casino Systems role at Melco Resorts & Entertainment (Open Date: 16/06/2025).

The Analyst, Casino Systems has a wide breadth of technical skills that bridges the support and project gaps between infrastructure, IT application development staffs and corporate IT support teams. He / She reports to Manager – Casino Systems and performs daily application support, new project implementation and life cycle management of Casino Systems.

Responsibilities
  • Maintains and provides L2 shared services support for complex enterprise-based Casino systems across the Company at various geographical locations.
  • Proactively builds up new knowledge base to provide fundamental technical guidance for L1 & L1.5 support staff to be able to resolve the relevant incidents / requests as first call resolution.
  • Performs in-house technical training for L1, L1.5 support and other IT staff as required.
  • Learns business application knowledge in depth and suggests improvements if necessary.
  • Supports key project deliverables and works within defined project plan timelines.
  • Participates in the identification and resolution of moderately complex application problems and procedures, suggesting solutions to identified problems.
  • Responds to issues, questions and requests related to Casino Systems. Works with system development team and attends end user training classes and/or presentations as required.
  • Monitors and ensures service level agreement (SLA) is met.
  • Teems up with other Support Specialists to perform IT systems support functions.
  • Recommends and/or executes management policies to hire, transfer, suspend, layoff, recall, discharge, re-assign or discipline employees.
Qualifications
  • Experience: 2-5 years of relevant IT enterprise system or support experience required
  • Requirements analysis, meeting with business owners, and performing current state system analysis.
  • Experience should include implementation and support of application systems.
  • Possess experience in 24x7 large operations support environment is a plus.
Education
  • Bachelor's Degree or equivalent relevant qualifications.
Skills / Competencies
  • Good interpersonal skills
  • Self-motivated and able to work under pressure
  • Good solving and decision making skills to identify and resolve priority issues
  • Able to communicate with all levels of users
Employment type
  • Full-time
Job function
  • Information Technology
Industries
  • Entertainment Providers, Gambling Facilities and Casinos, and Hospitality
#J-18808-Ljbffr

  • Senior Engineer, Casino Systems

    2 weeks ago

    Manila, National Capital Region, Philippines Melco Resorts & Entertainment Full time $90,000 - $120,000 per year

    REQ11785 Senior Engineer, Casino Systems (Open)Position SummaryThe Senior Engineer, Casino Systems will have a wide breadth of technical skills to bridge the support and project gaps between infrastructure, IT application development staffs and corporate IT support teams. He/she will perform daily application support, new project implementation and life...

  • Senior Analyst, ERP Systems

    3 weeks ago

    Manila, National Capital Region, Philippines Melco Resorts & Entertainment Full time

    OverviewSenior Analyst, ERP Systems role at Melco Resorts & Entertainment. The Senior Analyst, ERP Systems provides system support to business users on ERP application systems on Heart of House (HOH). He/She maintains and ensures all various application systems are operating stably and reliably and meeting user's operation needs. He/She reports to Manager,...

  • Senior Casino Management Expert

    2 weeks ago

    Manila, National Capital Region, Philippines beBeeCasino Full time ₱1,500,000 - ₱2,200,000

    Job DescriptionA Casino Operations Specialist will be responsible for overseeing the smooth operation of casino systems, ensuring compliance with regulatory frameworks and optimizing performance metrics through data analysis.

  • Senior Analyst, ERP Systems

    17 hours ago

    Manila, National Capital Region, Philippines Melco Resorts & Entertainment Full time ₱900,000 - ₱1,200,000 per year

    REQ12251 Senior Analyst, ERP Systems (Open)Position SummaryThe Senior Analyst, ERP Systems provides system support to business users on ERP application systems on Heart of House (HOH). He / she maintains and ensures all various application systems are operating stably and reliably and meeting user's operation needs. He / She reports to Manager, ERP Systems...

  • Analyst, Marketing Analysis

    3 weeks ago

    Manila, National Capital Region, Philippines Melco Resorts & Entertainment Full time

    Join to apply for the Analyst, Marketing Analysis role at Melco Resorts & EntertainmentREQ12773 Analyst, Marketing Analysis (Open)Position SummaryAnalyst, Marketing Analysis is responsible for supporting key decision makers and marketers with data insights that help them make better decisions or strategies in a timely and efficient...

  • Gaming Operations Manager

    18 hours ago

    Manila, National Capital Region, Philippines Winford Manila Resort and Casino Full time ₱1,440,000 - ₱2,160,000 per year

    JOB SUMMARYResponsible for the supervision of the whole Casino operations (Slots and Table Games) within his/her shift. Specializes in handling VVIP patrons and or Private rooms. The Gaming Operations Manager will ensure that the highest standards of efficiency, guest service, and security are met in accordance with the company's policies and procedures.1.1....

  • Senior Quality Analyst

    7 days ago

    Manila, National Capital Region, Philippines Vertisystem Full time ₱900,000 - ₱1,200,000 per year

    We are looking for a dedicatedTest Analyst / SQA Engineerto play a key role in validating the functionality, stability, and performance of our gaming solutions tailored for the club, hotel, and casino industries. This position involves ensuring our software meets the highest quality standards before reaching end users.Key Responsibilities:Design, implement,...

  • System Analyst

    2 weeks ago

    Manila, National Capital Region, Philippines CashJar Full time $70,000 - $120,000 per year

    About UsAt , we're at the forefront of innovation, specializing in building cutting-edge FinTech solutions. Our mission is to create secure, efficient, and user-friendly financial software that makes a real impact. We're a fast-paced, collaborative, and forward-thinking team that thrives on solving complex problems.The OpportunityWe're looking for a sharp...

  • Business and System Analyst

    1 week ago

    Manila, National Capital Region, Philippines Consistent Frozen Solutions Corp. Full time

    OverviewThe Business and System Analyst is responsible for doing and leading the analysis, design, and delivery of business and systems improvements across various operational domains including ERP, warehousing, transport, sales, and supplier management platforms.The position is hands-on, with the analyst expected to create documentation, gather...

  • System Analyst

    2 weeks ago

    Manila, National Capital Region, Philippines Unison Group Full time

    OverviewWe are looking for experienced System Analysts with strong expertise in NICE Actimize to support our AML (Anti-Money Laundering) Transaction Monitoring projects across multiple regions. This role offers the opportunity to work on medium to large-scale initiatives in a fast-paced environment, collaborating closely with global stakeholders and...