Back-Office Associate

4 hours ago

Mandaluyong City, National Capital Region, Philippines ISTA Solutions Full time ₱250,000 - ₱350,000 per year

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Back-Office Associate to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you
Account specific roles and responsibilities:

  • Review providers notes
  • Send reminders email via e-mail and SMS
  • Maintain accurate records on providers interactions, transaction, feedback, etc.
  • Making outbound calls to insurance company to follow-up on client status.

Requirements

  • At least 6 months BPO experience
  • Experience handling Pre-Authorization is a PLUS, not required
  • Good verbal and written English communication skills
  • Willing to work onsite in Shaw Blvd, Mandaluyong
  • Amenable working night shift

Benefits
What can we offer you?

  • Competitive salary and benefits
  • Health Insurance with free dependents*
  • 10%-night differential
  • Attendance Bonus
  • Paid time off
  • Convertible to cash leave credits
  • Performance Appraisal
  • Work-life balance
  • A focus on growing your career path with us
  • We encourage you to follow your passions and learn new skills

Our commitment to you

  • Strong culture and values-driven leadership
  • We create opportunities for you to learn and grow at any stage of your career
  • Continuous learning and innovation
  • We foster an all inclusive environment where everyone thrives

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