Senior Analyst, Controls and Governance

The Senior Analyst in the Controls and Governance team is responsible to provide risk and control guidance and support to the Operational teams within Manulife Global Fund Services Operations. The Senior Analyst participates in the review and documentation of the key risks and controls in the Risk and Control Inventory (Archer RSA). As part of responsibilities, the Senior Analyst identifies control gaps and propose corrective action plans (CAP) to solve the issues. He / She ensures that appropriate control monitoring and testing is performed. The Senior Analyst will work with the Global Wealth Asset Management (GWAM) Controls and Governance team to ensure all issues are reviewed and remediated accordingly.

The successful candidate will have an in-depth background and expertise in the asset management industry, in addition to significant experience with internal controls and /or the management of operational risks. A keen ability to build relationships with the impacted stakeholders. Strong analytical skills and the ability to think outside the box offering multiple options for solutions.

Position Responsibilities:

• Assist with the establishment and completion of risk control assessments (Risk and Control Self-Assessments) of operational business lines
• Evaluate and recommend new controls where gaps have been identified
• Perform periodical test of controls in accordance with the defined testing plan, report findings to management, propose remediation plans and support the implementation with the Operational Team
• Work with Operational Teams to implement new controls and perform regular testing
• Research and investigate independently new issues and innovations to maintain currency of technical expertise
• Collect, review and manage internal risk incidents/ loss events, ensure they are logged in timely and that CAPs are developed and implemented within the given deadlines
• Work with the Operational Leaders to review and respond to audit findings and recommendations, and ensure audit points are closed within the expected timeframe
• Oversee the implementation of internal control process improvements based on audit points
• Improve current processes adding value and efficiencies
• Identify problems and propose solutions
• Collaborate with key partners such as Operational Leaders, GWAM Operations Risk Management team and Internal/External auditors
• Assist with metrics creation and reporting

Required Qualifications:

• 5 five years of internal/external audit or equivalent business experience
• Accounting designation, CPA preferred
• Hybrid Work Arrangement: Amenability and readiness to work onsite and from home anytime (dependent on business need AND/OR current external environment/situation) and must be willing to work on a mid-shift schedule
• Knowledge of audit methodologies, control frameworks and risk management practices
• Knowledge of the Asset Management industry (mutual funds, segregated funds, etc.)
• Knowledge in Data Analytics considered as an asset
• Experience working in a client-facing, matrix, project-based organization is preferred; typically gained through prior audit, advisory, consulting, or public accounting experience in a "Big Four" or other professional services firm, or other large organizations.
• Ability to quickly understand business processes and their risk implications, analyze complex situations, reach appropriate conclusions, and make value-added and practical recommendations
• Ability to communicate clearly and concisely to effectively deliver key messages verbally and in writing, and to listen and consider various perspectives
• Results oriented with a focus on quality, delivering value, and strong attention to detail
• Ability to balance priorities and meet deadlines
• Strong analytical and problem-solving skills
• Strong organizational and planning skills
• Demonstrate creative and critical thinking skills

When you join our team:

•  We'll empower you to learn and grow the career you want.
•  We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
•  As part of our global team, we'll support you in shaping the future you want to see

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact

Working Arrangement