Guest Service Associate

6 days ago

Ayala Alabang, National Capital Region, Philippines Vivere Hotel and Resorts Full time ₱250,000 - ₱500,000 per year

LOCATION:

Alabang, Muntinlupa City

EXPERIENCE & TRAININGS

Be the welcoming face of unforgettable stays

We are looking for a friendly, attentive, and service-focused Guest Service Associate to create exceptional guest experiences from the moment they arrive. If you love helping people, solving problems with grace, and making guests feel truly at home, this role is perfect for you.

Your Role:

  • Take Ownership: Handle reservations and guest inquiries with accuracy and professionalism.
  • Lead with Heart: Provide warm, genuine service that builds meaningful connections and ensures guests feel valued.
  • Ignite Innovation: Offer thoughtful solutions and suggestions to elevate the guest experience.
  • Value Integrity: Ensure all transactions, records, and guest information are handled ethically and securely.
  • Endeavor Excellence: Assist guests promptly, resolve concerns effectively, and uphold Vivere's service standards at all times.

What You Bring:

  • A degree in Hospitality Management, Tourism, or a related field.
  • Experience in front office or customer service is an advantage.
  • Strong communication and interpersonal skills.
  • Familiarity with PMS/booking systems is a plus.
  • A positive attitude, polished appearance, and a passion for guest satisfaction.
  • Ability to work shifting schedules, weekends, and holidays.

What's in it for You?

  • Competitive compensation.
  • Training and development programs to strengthen your hospitality skills.
  • Clear growth opportunities in Front Office and Guest Experience roles.
  • A supportive, values-driven team environment.
  • The chance to brighten someone's day—every day.

Be part of a team that creates memorable stays

Send your application to

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