Guest Services Manager

3 days ago

Ayala Alabang, National Capital Region, Philippines Filinvest Group Full time ₱600,000 - ₱800,000 per year


Filinvest Hotel: CRIMSON HOTEL FILINVEST CITY MANILA

The Guest Services Manager at Crimson Hotel Filinvest City Manila is responsible for ensuring exceptional guest experiences by overseeing front office operations, managing guest relations, and maintaining high service standards. This role requires strong leadership, problem-solving skills, and a guest-centric approach to enhance overall satisfaction and operational efficiency.

Key responsibilities: 

  1. Guest Experience Management - Ensure seamless check-in/check-out processes, handle guest inquiries, and address concerns to provide a personalized and memorable stay.
  2. Front Office Operations Oversight - Supervise daily front desk activities, including reservations, cashiering, and concierge services, while ensuring compliance with hotel policies.
  3. Team Leadership & Training - Lead, train, and motivate front office staff to uphold service excellence, maintain professionalism, and adhere to brand standards.
  4. Conflict Resolution & Service Recovery - Handle guest complaints and escalate issues when necessary, ensuring timely and satisfactory resolutions to enhance guest loyalty.
  5. Revenue & Upselling Initiatives - Collaborate with sales and reservations teams to optimize room occupancy, drive revenue, and implement effective upselling strategies.

Qualifications: 

  • Bachelors degree in Hospitality Management or a related field.
  • Minimum of 3-5 years of front office or guest services experience, with at least 2 years in a managerial or supervisory role.
  • Strong leadership and interpersonal skills with the ability to handle guest concerns professionally.
  • Excellent communication skills in English (verbal and written); proficiency in other languages is a plus.
  • Knowledge of hotel property management systems (PMS) such as Opera is preferred.
  • Ability to work flexible schedules, including weekends and holidays, in a fast-paced environment.
  • Willingness to work in Muntinlupa City.

  • Duty Manager

    3 days ago

    Ayala Alabang, National Capital Region, Philippines Filinvest Group Full time ₱600,000 - ₱800,000 per year

    Filinvest Hotel: CRIMSON HOTEL FILINVEST CITY MANILAAs a Duty Manager at Crimson Hotel Filinvest City, Manila, you will oversee daily hotel operations to ensure exceptional guest experiences and smooth functionality across all departments. Acting as the hotels representative during your shift, you will address guest inquiries, resolve issues promptly, and...

  • Duty Manager

    3 days ago

    Ayala Alabang, National Capital Region, Philippines Red Hotel Inc. Full time ₱228,000 - ₱264,000 per year

    Job DescriptionResponsible for the daily operation of the hotel.To ensure that all departments are fully staffed and running smoothly.To do walk-arounds of the hotel and ensure that everyone and everything is as it should be.To assist in departments to ensure smooth service.To have contact with each department and inform them of the days, weeks schedules,...

  • IT Service Delivery Manager

    3 days ago

    Ayala Alabang, National Capital Region, Philippines NYGC Services, Inc. Full time ₱1,500,000 - ₱2,500,000 per year

    Job DescriptionProject Role: Services Delivery managementLocation: Alabang MuntinlupaWork setup: Hybrid (3 times a week RTO)Behavior abilities:• At least 10yrs experience in Infrastructure delivery or IT services delivery• At least 5yrs experience in Services Delivery management• Customer service oriented• Leadership & entrepreneurship...

  • Reservations Manager

    3 days ago

    Ayala Alabang, National Capital Region, Philippines Filinvest Group Full time ₱80,000 - ₱120,000 per year

    FILINVEST COMPANY: HOSPITALITY ENTERPRISE RESOURCES CORP.Job SummaryThe Reservations Manager monitors the Agents' calls to ensure correct sales tactics are used and quality service is provided. He/She has to ensure all sales and reservations are performed with adherence to the policies and procedures of the property. Apply revenue management...

  • Sales Manager

    3 days ago

    Ayala Alabang, National Capital Region, Philippines Filinvest Group Full time ₱1,500,000 - ₱3,000,000 per year

    Filinvest Hotel: CRIMSON HOTEL FILINVEST CITY MANILADrives overall hotel revenue and profitability by achieving monthly targets and objectives. Develops, builds, and nurtures long-term relationships with clients to meet revenue, profitability, and guest satisfaction goals. Ensures the highest standards of service are delivered while effectively implementing...

  • Sales Manager

    3 days ago

    Ayala Alabang, National Capital Region, Philippines Filinvest Group Full time ₱1 - ₱2 per year

    Filinvest Company: Chroma Hospitality Inc. Primary Job DescriptionDrive overall hotel revenue and profitability through achievement of monthly goals.Work to develop, build, and maintain long-term relationships with clients to achieve related revenue / profit and customer satisfaction goals.Maintain the highest standard of service and ensures management...

  • Waiter / Waitress

    3 days ago

    Ayala Alabang, National Capital Region, Philippines Filinvest Group Full time ₱15,000 - ₱20,000 per year

    FILINVEST COMPANY: Crimson Hotel Filinvest City, Manila (CFCM)He/She is responsible for mis-en-place, service, and maximization of guest satisfaction in the outlets/banquets, ensure smooth operations of the sections appointed in the Food & Beverage division and customer satisfaction. Handle guest inquiries in a courteous mannerServe food & beverage to guest...

  • Restaurant Manager

    3 days ago

    Ayala Alabang, National Capital Region, Philippines PNC GARNET PROPERTY HOLDINGS CORP. Full time ₱250,000 - ₱750,000 per year

    Company DescriptionPNC GARNET PROPERTY HOLDINGS CORP. is based in Muntinlupa, Manila, Philippines, operating out of the Richville Corporate Center. The company manages properties and businesses, including Max's Restaurant, a well-regarded dining establishment. With a commitment to quality and excellence, the organization focuses on creating exceptional...

  • Dishwasher (SEASONAL)

    3 days ago

    Ayala Alabang, National Capital Region, Philippines The Moment Group Full time ₱150,000 - ₱250,000 per year

    About the Role:As a Seasonal Server, you will be a key part of our team, responsible for providing an outstanding dining experience for our guests. You will guide them through our menu, take accurate orders, and ensure their needs are met from the moment they are seated until they leave. This role requires a positive attitude, strong communication skills,...

  • Receptionist (Festival Mall, Alabang)

    2 weeks ago

    Ayala Alabang, National Capital Region, Philippines Viva International Food and restaurants, Inc. Full time ₱15,000 - ₱30,000 per year

    Attends to all guests' needs (ex. Refills, ashtrays, etc.) particularly in their section assigned.Ensures that food and beverage orders taken are complete and correct.Ensures that food and beverages ordered by guests are delivered on time within the company's standard.Responsible for the cleanliness and completeness of table setup following the company's...