Customer Support Specialist

18 hours ago


Angeles City, Central Luzon, Philippines TopData Full time ₱150,000 - ₱300,000 per year


About the CompanyAbout the RoleKey Responsibilities
  • Provide thoughtful and timely support via email, chat, and phone
  • Troubleshoot advanced issues related to Shopify and third-party marketplaces
  • Investigate unique customer scenarios involving listings, sync errors, fulfillment, pricing, and marketplace policies
  • Deliver support that prioritizes depth over speed, ensuring accurate, long-term resolutions
  • Collaborate with technical teams when escalation or engineering insight is needed
  • Depending on experience, you may also engage in proactive outreach, anticipating customer needs before they arise
Qualifications
  • Excellent written and verbal English communication skills
  • Proven ability to analyze and solve complex technical problems
  • Comfortable using a variety of online platforms and software tools
  • Strong organizational skills and attention to detail
  • A genuine interest in ecommerce, SaaS, and online selling
  • Experience with Shopify or online marketplaces (Amazon, eBay, etc.) is highly preferred
  • Ability to work independently while contributing to a collaborative team environment
  • Must be able to work on rotating shifts and be office-based in Angeles City
What We Offer
  • Competitive salary
  • HMO coverage for employee and one dependent
  • Rice and transportation allowance
  • Daily free meal
  • Quarterly employee giveaways and incentives
  • Comprehensive training on Shopify, Marketplace Connect, and supported sales channels
  • A growth-focused workplace that values technical curiosity and customer empathy

TopData



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