Operations Officer

About the Role

The Operations Officer assists in overseeing the operations of Digibanker Check Cutting and CWS Facility in terms of service delivery, productivity, and strict compliance to established policies of the Bank and other regulatory agencies. Assists customers' needs (internal, external and stakeholders) and exceed their expectations regarding Digibanker MC Printing and Check Writing System.

How you'll contribute

1. Digibanker MC Cutting Process

• Approves/overrides transactions via check cutting facilities.
• Performs CBR/CBI via FBEQ.
• Prints and verifies Digibanker MC requests and check details.
• Ensures checks are not payable to Cash, Bearer, or numbered accounts.
• Groups, labels, and safekeeps MCs for distribution.
• Retrieves blank MCs from secured cabinet.
• Assists in sorting, stuffing, and sealing checks per branch/client.
• Collates EWT Forms with corresponding MCs.
• Ensures all MCs are processed and printed by 4PM cut-off.
• Releases printed MCs to authorized parties by end-of-day or next banking day.
• Safekeeps MCs in double-lock cabinet for next-day release.
• Updates MC status from "PRINTED" to "RELEASED".
• Uploads daily MC summary to Inventory System.
• Generates and saves MC Inventory Daily Report.
• Counts and logs newly delivered MC supplies.
• Ensures 100% availability of MC supplies.
• Emails daily MC spoilage report to QA.
• Files e-Voucher requests and checks billing statements.
• Ensures no unpaid Southbend billing.
• Responds to queries/issues within 24 hours.
• Reviews and monitors MC inventory and supply.
• Checks and endorses AGI for posting (if needed).
• Performs callback and file matching after posting.
• Handles other tasks as assigned.

2. Check Writing System (CWS) Process

• Approves/overrides CWS inventory (Corporate Checks).
• Performs CBR/CBI via FBEQ.
• Downloads/prints corporate checks from CWS.
• Verifies check details and ensures accuracy.
• Groups, labels, and safekeeps corporate checks.
• Retrieves blank checks with vouchers from secured cabinet.
• Assists in sorting, stuffing, and sealing checks.
• Collates EWT Forms with corresponding checks.
• Ensures all requests are processed by 4PM cut-off.
• Releases checks to authorized parties by end-of-day or next banking day.
• Safekeeps printed checks in double-lock cabinet.
• Counts and logs newly delivered check supplies.
• Emails daily spoilage and release reports.
• Responds to CWS-related queries/issues within 24 hours.
• Reviews and monitors check/voucher inventory and supply.
• Handles other tasks as assigned.

3. Others

• Coordinates system errors with concerned units.
• Participates in CIP projects (cost reduction, process improvement, risk classification).
• Performs CICS amount key-in tasks.
• Acts as backup for Davao Printing Hub in processor's absence.
• Undergoes training as a DPU teller in preparation for any potential shortage of personnel in the DPU unit, serving as a backup when needed.
• Handles other duties as assigned.

What we're looking for

• With 1 - 4 years of experience
• With bachelor's degree; open to any field of study
• Exercise good judgement, good interpersonal and human relation skills, problem solving skills and good leadership skills. Able to communicate effectively with all levels of the organization and external parties; keen to details Knowledge of the duties and responsibilities on various functions in Operations Group/Branch
• Exercise good judgement, good interpersonal and human relation skills, problem solving skills and good leadership skills.
• Able to communicate effectively with all levels of the organization and external parties; keen to details
• Knowledge of the duties and responsibilities on various functions in Operations Group/Branch

About Security Bank

Security Bank is one of the Philippines' best capitalized private domestic universal banks. Established in 1951 and publicly listed with the Philippine Stock Exchange (PSE:SECB) in 1995, our major businesses cover retail, corporate, commercial, and business (MSME) banking. We're recognized as an Employer of Choice in Philippine banking by various award-giving bodies for our values-based culture, industry-leading engagement and benefits, and commitment to work-life balance.

Most recently, we ranked as the #2 best employer in the Philippines and #54 globally on the prestigious Forbes' World's Best Employers 2023 list.

At Security Bank, our approach to Human Capital Management (HCM) is embodied by our Employee Value Proposition (EVP): "YOU matter."