Workforce Manager

2 weeks ago

Dumaguete, Central Visayas, Philippines SPi Global (now Straive) Full time ₱900,000 - ₱1,200,000 per year

Job Summary:

The WFM Manager is responsible for optimizing workforce scheduling and staffing levels to meet operational needs while maintaining cost-effectiveness and employee satisfaction. This role requires a strong understanding of forecasting, scheduling, and labor cost management principles. The ideal candidate will be a highly analytical and organized individual with excellent communication and problem-solving skills.

Responsibilities:

  • Forecasting: Develop and maintain accurate staffing forecasts based on historical data, sales projections, and other relevant factors. Analyze trends and adjust forecasts as needed.
  • Scheduling: Create and manage daily, weekly, and monthly schedules for all assigned staff, ensuring adequate coverage and optimal resource allocation. Utilize WFM software to optimize schedules.
  • Labor Cost Management: Monitor and control labor costs by analyzing variances, identifying areas for improvement, and implementing cost-saving strategies.
  • Performance Analysis: Track key performance indicators (KPIs) related to staffing, service levels, and employee productivity. Identify areas for improvement and implement corrective actions.
  • Communication and Collaboration: Communicate effectively with supervisors, team leads, and employees regarding scheduling changes and performance expectations. Collaborate with other departments (e.g., sales, marketing) to ensure alignment with business objectives.
  • Problem Solving: Proactively identify and resolve scheduling conflicts and operational issues. Develop and implement solutions to improve efficiency and productivity.
  • Training and Development: Provide training and support to staff on WFM software and scheduling best practices.
  • Compliance: Ensure adherence to all relevant labor laws and company policies.
  • System Maintenance: Maintain and update WFM software and related systems.
  • Continuous Improvement: Identify opportunities to improve scheduling processes and optimize workforce utilization.
  • Budget Management: Contribute to the development and management of the department's budget.

Qualifications:

  • At least a two-year college undergraduate degree
  • 5+ years of experience in a WFM role, preferably in a fast-paced environment.
  • Proven experience in using WFM software (e.g., Workforce Management, Kronos, etc.).
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word).
  • Ability to work independently and as part of a team.
  • Strong understanding of labor laws and regulations.
  • Experience with forecasting and scheduling methodologies.
  • Ability to manage multiple priorities and meet deadlines.
  • Experience in a customer-facing environment.
  • Experience with data analysis and reporting tools.

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