Training Specialist

1 day ago

Manila, National Capital Region, Philippines FOODEE GLOBAL CONCEPTS Full time $40,000 - $80,000 per year

The Training Specialist supports the development and delivery of training programs that enhance employee performance, operational efficiency, and customer service excellence. This role ensures that all team members are equipped with the skills and knowledge needed to meet brand and company standards.

Key Responsibilities

  • Assist in the design and delivery of training programs for restaurant operations staff.
  • Facilitate onboarding sessions for new hires across various brands.
  • Conduct soft skills, product knowledge, customer service, and SOP training sessions.
  • Support training needs analysis in coordination with managers and supervisors.
  • Evaluate training effectiveness and gather feedback for continuous improvement.
  • Monitor and track employee training records and certifications.
  • Help develop training materials, manuals, handouts, and e-learning modules.
  • Ensure that training programs align with brand identity, service culture, and food safety protocols.
  • Visit store locations regularly to conduct on-site coaching and assessments.
  • Assist in the rollout of new brand initiatives and operational procedures.

Job Type: Full-time

Work Location: In person

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