Baguio Office Non-voice and Voice Account

4 days ago

Baguio City, Cordillera, Philippines Private Advertiser Full time ₱500,000 - ₱1,000,000 per year

About the role

XFUTURE' is seeking a talented and customer-focused Baguio Office Non-voice and Voice Account to join our team in Baguio City, Benguet. In this full-time role, you will be responsible for providing exceptional customer service through both non-voice and voice channels, ensuring a seamless experience for our clients.

What you'll be doing

  1. Handling inbound and outbound customer inquiries and requests via phone, email, chat, and other digital channels
  2. Responding to customer queries and resolving issues in a timely and efficient manner
  3. Accurately documenting customer interactions and maintaining detailed records
  4. Identifying opportunities to enhance the customer experience and providing feedback to the team
  5. Collaborating with cross-functional teams to ensure a consistent and high-quality customer service delivery
  6. Continuously learning and developing your skills to stay up-to-date with industry trends and best practices

What we're looking for

  1. Previous experience in a customer service or call center role, preferably in the non-voice and voice account domain
  2. Excellent communication and interpersonal skills, with the ability to build rapport with customers
  3. Strong problem-solving and critical thinking abilities to effectively handle customer queries
  4. Proficiency in using customer relationship management (CRM) systems and other relevant software
  5. A passion for delivering exceptional customer service and a commitment to continuous improvement
  6. Knowledgeable in Amazon platform or any related platform is a plus
  7. Fluency in English, both written and spoken

What we offer

At XFUTURE', we are committed to creating a supportive and rewarding work environment for our employees. We offer competitive salaries, opportunities for career advancement, and a range of benefits, including:

  1. Comprehensive health insurance coverage (after a year of service)
  2. Paid time off (After a year of service) and holidays
  3. Continuous learning and development programs
  4. Employee recognition and reward schemes
  5. A collaborative and inclusive company culture

About us

XFUTURE' is a leading provider of innovative technology solutions, serving clients across a diverse range of industries. Our mission is to empower our customers with cutting-edge products and exceptional service, delivered by a talented and dedicated team. Join us on our journey as we continue to redefine the future of technology.

If you are excited about this opportunity and believe you have the skills and experience to excel in this role, we encourage you to apply now.

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