Urgent Hiring: IT Helpdesk

2 weeks ago

Cebu City P, Philippines Strategic Office Support Inc. Full time

IT Helpdesk

Location: IT Park, Cebu

Employment Type: Full-time

Work Setup: Onsite

Schedule: Day / Shifting

About the Company

Strategic Office Support Inc. is a growing organization committed to delivering operational excellence, safety, and people-centered solutions across our sites. We foster a collaborative work environment that values integrity, accountability, and continuous development supported by reliable and secure IT systems.

Position Summary

The IT Helpdesk is responsible for providing technical support to employees by diagnosing, troubleshooting, and resolving IT-related issues. This role ensures the reliability and functionality of IT workstations, systems, and networks while supporting both onsite and remote employees in meeting technical requirements.

Key Responsibilities

  • Receive, track, and resolve IT support tickets and customer-reported technical issues to resolution
  • Install, configure, maintain, and repair IT workstations, peripherals, and related accessories
  • Track IT assets and maintain accurate inventory and technical records
  • Perform technical assessments for applicants and employees working from home to ensure compliance with IT requirements
  • Provide support for VPN connectivity and basic home router troubleshooting for remote employees (recommended but not required)
  • Troubleshoot PC hardware and software issues including installation, configuration, and system errors
  • Resolve basic web browser and application-related issues
  • Support structured cabling setup and system configurations
  • Administer and support Microsoft 365 applications
  • Provide basic networking and connectivity troubleshooting
  • Support VoIP systems and related configurations
  • Maintain confidentiality of company systems, passwords, and sensitive information
  • Perform other tasks assigned by the IT Manager to support IT operations

Qualifications

Required:

  • Technical knowledge of PC hardware and software installation, configuration, and troubleshooting
  • Experience in managing and resolving IT support tickets
  • Basic networking and connectivity skills
  • Knowledge of Microsoft 365 and common business applications
  • Strong problem-solving and customer support skills
  • Ability to maintain confidentiality of company systems and data
  • Willingness to work onsite and on a shifting schedule

Preferred:

  • Experience with VPN networking and home office setup troubleshooting
  • Knowledge of Active Directory
  • Experience with VoIP systems
  • Familiarity with structured cabling and network configurations
  • Background in providing IT support for remote employees

What We Offer

  • Competitive salary package
  • Government-mandated benefits
  • Health insurance coverage
  • Career growth and technical learning opportunities
  • Supportive and collaborative IT work environment

Strategic Office Support Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating a secure, reliable, and inclusive workplace for all employees.

Job Types: Full-time, Permanent

Benefits:

  • Company events
  • Opportunities for promotion
  • Paid training

Work Location: In person

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