Onboarding Specialist

24 hours ago

Manila, National Capital Region, Philippines Hostaway Full time $40,000 - $60,000 per year

Hostaway is a SaaS startup that is transforming the vacation rental industry. With innovative solutions and partnerships with giants like Airbnb, VRBO, and Booking, we're taking on the competition and winning. Leveraging our customer-centric core values, we consistently deliver results that encourage growth, learning, and innovation for our team, our customers, and the industry. As a profitable and growing company, this role is necessitated by our continued growth.

As a profitable and growing company, this role is necessitated by our continued growth. Check out more about our recent funding round of $365 million here.

NOTE: This is a FULLY remote role, but the candidate must be based in the Philippines to collaborate with their team and peers.

About the role

As a Customer Onboarding Specialist, you will be instrumental in the first stages of our customer's journey. You will ensure that new clients are transitioned smoothly and effectively onto our platform, setting them up for success from day one. This position requires a deep understanding of customer engagement and a passion for delivering outstanding service. You will also become an expert user of all Hostaway products.

Responsibilities

  • Implement effective onboarding processes for new customers, ensuring a seamless transition and a solid foundation for their success.

  • Conduct initial training sessions and demonstrations tailored to customer needs, promoting a deep understanding of our product features and capabilities.

  • Develop customized onboarding materials and resources in both Spanish and English.

  • Maintain clear, consistent, and proactive communication with new customers throughout the onboarding process.

  • Collaborate with the sales and customer success teams to identify opportunities for customer satisfaction improvement and to streamline the onboarding process.

  • Monitor and report on the effectiveness of onboarding initiatives, using customer feedback and onboarding metrics to drive continuous improvement.

  • Serve as the primary point of contact for new Spanish-speaking customers during the onboarding phase, addressing any issues and ensuring they are resolved promptly.

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