
Onboarding Specialist
4 days ago
Hostaway is a SaaS startup that is transforming the vacation rental industry. With innovative solutions and partnerships with giants like Airbnb, VRBO, and Booking, we're taking on the competition and winning. Leveraging our customer-centric core values, we consistently deliver results that encourage growth, learning, and innovation for our team, our customers, and the industry. As a profitable and growing company, this role is necessitated by our continued growth.
As a profitable and growing company, this role is necessitated by our continued growth. Check out more about our recent funding round of $365 million here.
NOTE: This is a FULLY remote role, but the candidate must be based in the Philippines to collaborate with their team and peers.
About the roleAs a Customer Onboarding Specialist, you will be instrumental in the first stages of our customer's journey. You will ensure that new clients are transitioned smoothly and effectively onto our platform, setting them up for success from day one. This position requires a deep understanding of customer engagement and a passion for delivering outstanding service. You will also become an expert user of all Hostaway products.
-
Implement effective onboarding processes for new customers, ensuring a seamless transition and a solid foundation for their success.
-
Conduct initial training sessions and demonstrations tailored to customer needs, promoting a deep understanding of our product features and capabilities.
-
Develop customized onboarding materials and resources in both Spanish and English.
-
Maintain clear, consistent, and proactive communication with new customers throughout the onboarding process.
-
Collaborate with the sales and customer success teams to identify opportunities for customer satisfaction improvement and to streamline the onboarding process.
-
Monitor and report on the effectiveness of onboarding initiatives, using customer feedback and onboarding metrics to drive continuous improvement.
-
Serve as the primary point of contact for new Spanish-speaking customers during the onboarding phase, addressing any issues and ensuring they are resolved promptly.
-
Onboarding Specialist
3 weeks ago
Manila, National Capital Region, Philippines WebBeds Full timeWhat you will do on your journey with WebBeds.The Onboarding Specialist will be responsible for delivering a smooth, engaging, and efficient onboarding experience for new hires. This role ensures that all employees are successfully integrated into the organization by coordinating pre-employment requirements, facilitating orientation sessions, and supporting...
-
Customer Onboarding Specialist
3 weeks ago
Manila, National Capital Region, Philippines SolarWinds Full time1 month ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.At SolarWinds, we're a people-first company. Our purpose is to enrich the lives of the people we serve—including our employees, customers, shareholders, Partners, and communities. Join us in our mission to help customers accelerate business...
-
Onboarding and Offboarding Specialist
4 days ago
Manila, National Capital Region, Philippines Monee Full time ₱800,000 - ₱1,200,000 per yearJob DescriptionAn Onboarding and Offboarding Specialist will be responsible:Delivering a seamless experience to new hires and departing employeesCoordinating pre-employment requirements, including medical examinations, background checks, and document submissions.Facilitating onboarding kits such as but not limited to the Company ID, new hire kit and other...
-
Merchant Onboarding Specialist
2 weeks ago
Manila, National Capital Region, Philippines HitPay Full time ₱900,000 - ₱1,200,000 per yearAbout HitPayHitPay is a full-stack payments infrastructure platform headquartered in Singapore. We empower small and medium-sized businesses across Southeast Asia and beyond to unify their commerce—whether online, in-store, or B2B. With regulated operations across multiple markets, HitPay provides direct access to local and regional payment methods,...
-
POS Implementation and Onboarding Specialist
2 days ago
Manila, National Capital Region, Philippines Altametrics Full time ₱40,000 - ₱60,000 per yearCompany Overview:Trusted by major players throughout the industry, Altametrics has been designing and deploying infrastructure solutions renowned as best-of-breed in performance since 1997. The company philosophy is to combine software design with comprehensive consultancy and support services for business-critical applications.Our enterprise software...
-
Customer Onboarding Specialist
4 days ago
Manila, National Capital Region, Philippines SiteMinder Full time ₱40,000 - ₱60,000 per yearAt SiteMinder we believe the individual contributions of our employees are what drive our success. That's why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of...
-
Customer Onboarding Specialist
2 days ago
Manila, National Capital Region, Philippines SiteMinder Full time ₱1,200,000 - ₱2,400,000 per yearAt SiteMinder we believe the individual contributions of our employees are what drive our success. That's why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of...
-
Onboarding Specialist
1 week ago
Manila, National Capital Region, Philippines Reel Edge Full time ₱900,000 - ₱1,200,000 per yearAbout UsWe're a fast-growing company that researches online casino promotions and develops strategies our customers can follow to maximize their profit. Founded in 2016 by an Oxford University alumnus, our methods have gained media recognition for turning the tables in favor of the player. We operate as a lean, high-performance team with a strong presence in...
-
Customer Onboarding Specialist
2 days ago
Manila, National Capital Region, Philippines Remitly Full time ₱900,000 - ₱1,200,000 per yearThe Onboarding Specialist will be required to utilize skills from training, education, experience, or certifications to fulfil their daily responsibilities.ResponsibilitiesExhibit a passion to deliver superior client services by going above and beyond; doing whatever it takes to ensure each client contact is a positive experience with LexisNexisManage and...
-
SaaS Customer Onboarding Specialist
4 days ago
Manila, National Capital Region, Philippines Yngen Datacom Corp. Full time ₱400,000 - ₱600,000 per yearJoin Us as a SaaS Customer Onboarding SpecialistAre you passionate about guiding customers toward success, solving challenges, and helping businesses unlock the full potential of innovative software? Do you excel in a remote work environment while collaborating with clients worldwide?Yngen Datacom Corp is looking for a Customer Onboarding Specialist to help...