Voice Agent

4 days ago

Pasig, National Capital Region, Philippines NV Group Holdings Pty Ltd. Full time ₱300,000 - ₱360,000 per year

NV Group is looking for goal driven individuals to fill in the role of Voice Agent.

Company Details:

NV Group is a Financial & Legal Services Group with offices in Pasig, Manila, Sydney & Melbourne, Australia and Auckland, New Zealand. NV Group offers credit management, debt collection and legal services to Australian companies.

NV Group promotes a family oriented environment, work life balance and are composed of tenured employees.

Job Role:

The Voice Agent will investigate who is responsible for utility usage at specific properties, inquire and connect with previous tenants, property managers, real estate agents, or owners to identify the correct party, collect and verify necessary information to ensure proper accountability for utility consumption and determine the next steps, such as establishing utility accounts or making decisions like disconnection, to reach a resolution.

Job Qualifications:

  • Familiarity with utility service providers is preferred.
  • Strong investigative skills and the ability to ask the right questions.
  • Proven experience in Sales or Customer Service handling Energy Account.
  • Excellent communication skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to work in a fast-paced environment.
  • AU background is an advantage.

Job Perks:

  • Monthly Performance Incentive of up to P20k
  • Referral Incentive of P6k
  • GC / Meals

Job Set-up:

  • Onsite Work Only

Start Date: September 15, 2025

Job Types: Full-time, Permanent

Pay: Php25, Php30,000.00 per month

Benefits:

  • Company Christmas gift
  • Company events
  • Health insurance
  • Opportunities for promotion
  • Paid training
  • Promotion to permanent employee

Experience:

  • Customer Service or Sales for Energy Account: 1 year (Required)

Work Location: In person

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