Jr Quality Assurance Analyst

2 days ago

Mandaluyong City, National Capital Region, Philippines Medrisk Llc Full time ₱80,000 - ₱120,000 per year

Job Summary 

Quality Assurance Professional (Quality/Audits) is responsible for supporting all the teams within the Department by consistently providing an easy, efficient and productive customer experience for our internal clients and to make sure Medata is proficient with procedures, protocols and provider database accuracy. 

Primary Duties & Responsibilities 

  •  Complete Call audits for all of the teams in the Provider Management department, providing real time feedback for immediate coaching opportunities 
  • Complete workflow reviews as needed to ensure correct workflow was followed.
  • Provide the tracking of completed audits to management. 
  • Provide feedback to leadership team on trends that each team needs to focus on to ensure quality of work input 
  • Participate in Quarterly Calibration meetings to ensure we are up to standard with department protocols/workflows 
  • Identify potential or existing system and/or procedural challenges and notify leadership and assist in resolution if needed. 
  • Consistently meet MedRisk Customer Service & Quality standards 
  • Complete special projects or tasks as assigned by the Supervisor/Team Lead. 
  • Other duties as assigned.

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