Quality Assurance Analyst

The Quality Assurance (QA) Analyst will support the quality assurance effort by systematically reviewing customer interactions and applying established quality standards to approved quality scorecards. This role aims to ensure that quality assurance is applied in an independent, objective, and neutral manner. The goal is to improve the customer experience...

Service Quality Assurance AnalystLocation:10/F PLDT MGO, Makati City, NCRDivision:Information TechnologyGroup/Sector:Digital Office GroupReporting to:Service Quality Assurance SupervisorAbout the RoleJoin our Service Solutions and Quality Control team as aService Quality Assurance Analyst. This position is ideal for early-career professionals who want to...

Job Title: Quality Assurance (QA) AnalystDepartment: Technical ServicesReports To: Technical Services Supervisor / Technical Services ManagerLocation: #20 Corner Rose St., Reparo Rd., Barangay 161, Baesa, Caloocan CityWork Setup: On-siteEmployment Type: Probationary (5 months)Job Summary:The Quality Assurance Analyst ensures that all products, particularly...

Job DescriptionThe Quality Assurance (QA) Analyst will support the quality assurance effort by systematically reviewing customer interactions and applying established quality standards to approved quality scorecards. The aim of this role is to ensure that quality assurance is applied in an independent, objective and neutral manner. The goal is to improve the...

:· Experience Requirements: Advanced/Expert (6-9 years), Quality Assurance Services is looking for candidates who have a passion for quality and an aptitude for finding and solving problems.· To succeed as a Quality Assurance professional, you need to be logical, detail oriented, possess strong problem solving and critical thinking skills.· You are also...

Job Summary:The Quality Assurance Lead supports quality monitoring and continuous improvement initiatives by providing actionable QA insights in close coordination with Operations. This role focuses on day-to-day quality analysis, coaching QA Analysts, and supporting action planning to improve overall performance.Key Responsibilities:Review and analyze QA...

About the role This is a fantastic opportunity to join Goldenstars Packaging Resources Co., Inc. as a Quality Assurance Analyst. In this full-time role, you will be part for the efficient and effective management of the company in Quezon City, Metro Manila. You will play a vital role in ensuring the smooth flow contributing to the overall success of the...

The Quality Assurance Analyst is responsible for reviewing Contact Center calls and transactions to ensure compliance, accuracy and that the customers experience exceeds expectations. Also, responsible for communicating trends to the Management team and coaching Customer Service Representatives where necessary.Internal RequirementKnowledge in GBS Quality...

The Quality Assurance Analyst is responsible for reviewing Contact Center calls and transactions to ensure compliance, accuracy and that the customers experience exceeds expectations. Also, responsible for communicating trends to the Management team and coaching Customer Service Representatives where necessary.Internal Requirement- Knowledge in GBS Quality...

The Quality Assurance Analyst is responsible for reviewing Contact Center calls and transactions to ensure compliance, accuracy and that the customers experience exceeds expectations. Also, responsible for communicating trends to the Management team and coaching Customer Service Representatives where necessary.Internal RequirementKnowledge in GBS Quality...