Service Consultant

3 days ago

Manila, National Capital Region, Philippines GoGym Philippines Full time ₱40,000 - ₱60,000 per year

We're looking for a
Service Consultant
to help grow GoGym's member base and connect more people to affordable, tech-enabled fitness. As a Service Consultant, you'll play a frontline role in welcoming new members, walking them through our pricing options, and recommending the best membership plans and personal training offers to match their goals.

This is a
target-driven but service-oriented role
that requires confidence, great communication skills, and a desire to help people start their fitness journey.

Key Responsibilities

  • Engage with walk-ins, app leads, referrals, and event prospects to drive new member sign-ups
  • Clearly explain GoGym membership tiers (Standard, Plus, Premier) and pricing options to potential members
  • Help members find the plan that fits their fitness goals, budget, and preferred gym access
  • Upsell longer-term memberships and personal training sessions in a friendly, no-pressure way
  • Follow up on leads through SMS, chat, or in-app messaging
  • Work with the branch team to meet daily, weekly, and monthly sales targets
  • Assist with front desk duties and basic customer service support when needed
  • Maintain accurate records of member sign-ups, lead sources, and feedback for reporting
  • Coordinate with the Area Manager and Head Office sales team for promotions, launches, and campaigns
  • Represent GoGym's values by creating a welcoming and inclusive environment for all potential members

Qualifications

  • 1–2 years of experience in sales, customer service, or front desk roles preferred (fitness industry a plus, but not required)
  • Strong verbal communication skills in both English and Tagalog
  • Friendly, confident, and good at reading people's needs
  • Comfortable working in a branch setting and hitting sales targets
  • Based in Metro Manila and able to report in person during assigned shifts
  • Bonus if you're passionate about fitness, wellness, or personal development

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