Housekeeping Manager

I Role overview

The Housekeeping Manager assists the Executive Housekeeper in managing the daily housekeeping operations of Stonehill Suites, ensuring that all guest rooms, public areas, and service spaces consistently meet 5-star hotel cleanliness, orderliness, and aesthetic standards.

This position acts as the Second-in-Command (2IC) of the Housekeeping Department and is responsible for supervising the team's operations, performance, and compliance. The role also serves as the primary point of contact for Top Management on all housekeeping-related concerns, updates, and special directives in the absence or delegation of the Executive Housekeeper.

II Key duties and responsibilities

1.    Operational management

·      Oversee day-to-day housekeeping operations, ensuring smooth workflow, timely cleaning, and readiness of all guest rooms and public areas.

·      Supervise inspection of rooms and facilities to maintain hotel standards of cleanliness and presentation.

·      Coordinate with Front Office, Engineering, and F&B for room status updates, maintenance issues, and special guest requests.

·      Assist the Executive Housekeeper in scheduling deep cleaning, general cleaning, and preventive maintenance activities.

·      Ensure all guest requests, VIP setups, and service recovery actions are completed promptly and accurately.

2.
Leadership and Employee development

·      Act as second-in-command of the Housekeeping Department, ensuring continuous leadership presence when the Executive Housekeeper is unavailable.

·      Supervise, coach, and mentor housekeeping staff in performance, grooming, and service delivery.

·      Conduct regular briefings and daily assignments to ensure effective communication and productivity.

·      Lead staff development initiatives and refresher trainings on hygiene, chemical handling, and guest service.

·      Monitor and evaluate team performance, attendance, and compliance to hotel rules.

3.
Quality assurance and Guest satisfaction

·      Conduct daily inspections and random spot-checks of rooms and public areas to ensure 100% adherence to quality and cleanliness standards.

·      Maintain accurate room inspection records and provide reports to the Executive Housekeeper.

·      Handle guest feedback and complaints tactfully, providing timely resolutions and service recovery.

·      Support the Executive Housekeeper in achieving guest satisfaction targets and quality audit scores.

4.
Cost control and Inventory management

·      Assist in preparing and monitoring housekeeping budgets for supplies, linen, and cleaning materials.

·      Manage and reconcile monthly inventories of linens, chemicals, and guest supplies.

·      Recommend cost-efficient measures and preventive controls to reduce wastage and optimize stock usage.

·      Ensure accurate par levels are maintained for all areas of housekeeping.

5.
Coordination, Compliance, and reporting

·      Enforce compliance with DOLE-OSHC and DOH sanitation guidelines.

·      Ensure staff follow safety protocols in chemical handling, lifting procedures, and use of PPE.

·      Coordinate with Engineering for timely repair and maintenance requests.

·      Submit daily reports and updates on departmental performance, guestroom readiness, and manpower deployment to the Executive Housekeeper.

·      Represent the Housekeeping Department in management briefings when delegated.

6.
Administrative and strategic support

·      Assist in preparing departmental plans, performance reviews, and internal communications.

·      Recommend improvements in cleaning procedures, guest service standards, and operational efficiency.

·      Help develop policies, SOPs, and training manuals for Housekeeping operations.

·      Maintain confidentiality and uphold the company's service excellence and brand values.

III Competency requirements

Educational and technical qualifications

·      Graduate of Hotel and Restaurant Management or equivalent.

·      Minimum 3–5 years of experience in housekeeping, with at least 2 years in a supervisory or managerial role.

·      Proven expertise in hotel housekeeping standards, laundry operations, and staff management.

·      Knowledge of inventory systems, cleaning chemicals, and hotel PMS is an advantage.

Core competencies

·      Leadership and People Management

·      Attention to Detail and Quality Assurance

·      Guest Service and Communication

·      Time and Resource Management

·      Cost Control & Budgeting

·      Safety and Sanitation Compliance

·      Coordination and Accountability

IV. Working Conditions

• Based at Stonehill Suites, Bacolod City.
• Flexible working hours, including weekends, holidays, and peak occupancy periods.
• Works closely with the Executive Housekeeper and other department heads.
• May represent the department in meetings and inspections in the Executive Housekeeper's absence.
• Exposure to cleaning agents and equipment; proper PPE required.