IT Support Engineer

2 days ago

Santo Niño, Philippines Career International Full time $4,000 - $6,000 per year

Information:Location: Tuas South Ave (Provided Company Bus)Interview Process: 1 rounds & 1 – HRSalary range: Basic Company TransportJob Description: (A) Software Technical ServicesSystem Software Maintenance: Daily maintenance, installation, upgrades, user guidance, and configuration of Windows operating systems; including image creation and maintenance. Application Software Services: Installation, maintenance, and upgrades of Microsoft Office, Internet Explorer, and other business-related software.

User Guidance: Troubleshooting software and hardware issues encountered by users; providing basic training. Antivirus Maintenance: Installation of antivirus software, virus database updates, and virus removal on client devices. (B) Hardware MaintenanceInstallation, debugging, network configuration, peripheral setup, and driver installation.

Hardware fault detection, diagnosis, and troubleshooting. Providing repair and delivery services for faulty hardware. Ensuring stable operation of hardware (e.g., hard drives, motherboards, memory) through regular maintenance to extend hardware lifespan.

Providing periodic training and guidance on hardware usage, software operation, and internet access to improve user efficiency. Assisting with asset tagging, registration, and maintenance cost tracking. (C) Network SupportTerminal network connectivity.

Troubleshooting terminal network issues. Troubleshooting and configuring connections between switches and terminals. Supporting wired networks, Wi-Fi, file sharing, and VPN access.

(D) Helpdesk ServicesHandling tickets assigned by the Call Center and completing them on time. Performing other Helpdesk tasks assigned by the client. Requirements:Be familiar with various Windows operating systems and computer hardware (desktops, laptops, etc.).

Have knowledge of basic network hardware and be capable of simple troubleshooting and configuration. Be able to support office networks, Wi-Fi, file sharing, and VPN.Be proficient in configuring and using various application software. At least a minimum of diploma or bachelor's degree in computer science or a related field, with at least two years of relevant work experience.

Possess basic communication skills in both Chinese and English, and be able to support and maintain both language versions of operating systems and software. Have good customer communication skills and the ability to plan and organize work effectively. HOW TO APPLY:Interested applicants, kindly send your resume in MS WORD format to *********** please click on "Apply

Now" and provide the below details in your resume. Reasons for leaving ALL your employmentCurrent and/or last drawn monthly salary (please provide breakdown)Expected monthly salaryAvailabilityWe regret only shortlisted candidates will be notified. Important Note: Career International - FOS Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website International - FOS Pte LtdEA License No: 14C6926EA Personnel: Foong Mei QiEA Personnel Reg No: R

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