Team Leader

17 hours ago

Quezon City, National Capital Region, Philippines GUS Educations PH Full time $90,000 - $120,000 per year

The Digital Assessment Systems Team Leader will lead and manage Digital Assessment Systems team in Hyderabad and Manila ensuring the smooth operation in accordance with the University's policies, procedures, and regulations. The post holder will be a key leader of the manage Digital Assessment Systems function for operational excellence and high standards of service and will collaborate with colleagues and key stakeholders across professional and academic departments within University of

  • Responsible for developing and adhering to operating procedures and interpret management service reports, in order to enhance the overall efficiency of the service and provide reports to Heads of Operational Services in relation to assessment operations and delivery.
  • Contribute to the University's overall strategy and making effective decisions on service delivery.
  • Oversee and manage queries received in TopDesk application ensuring responses are sent within specified SLA.
  • Track and evaluate team performance using relevant metrics and key performance indicators (KPIs).
  • Provide regular feedback to team members on their performance and progress towards goals, and implement performance improvement plans when necessary.
  • Conduct performance reviews and assessments to identify strengths, weaknesses, and areas for development within the team.

Qualifications

  • Bachelor's Degree of any course
  • 3+ years demonstrated operational leadership experience working with global teams
  • Outstanding oral and written communication skills in English
  • Ability to work with people at all levels of seniority
  • Polite, reliable, helpful and positive attitude.
  • Ability to positively lead a team
  • Ability to cope when under pressure
  • Strong time management of self and work load
  • Excellent organisational skills

Work Arrangement

  • Work Schedule: 8AM UK time, 3:00 PM to 12:00 AM, weekends off
  • The office is located in Bridgetowne Quezon City. Area is near IPI Pasig and Opus Mall. The location is accessible from Ortigas CBD, Eastwood, C5 Road, Rizal areas.
  • The first 4 months are onsite and will transition to hybrid of 2x a month after successful 3rd month review.

  • Team Leader

    17 hours ago

    Quezon City, National Capital Region, Philippines Afni, Inc. Full time ₱900,000 - ₱1,200,000 per year

    TheTeam Leaderis responsible for supervisory duties and the support and development of the agents. The incumbent will be responsible for executing performance improvement strategies for the attainment of department and team goals. This position will be responsible for monitoring rep calls, quality and performance-related coaching and providing...

  • Team Leader

    17 hours ago

    Quezon City, National Capital Region, Philippines Afni Full time ₱900,000 - ₱1,200,000 per year

    The Team Leader is responsible for entry level supervisory duties and the support and development of the agents. The incumbent will be responsible for executing performance improvement strategies for the attainment of department and team goals. This position will be responsible for monitoring rep calls, quality and performance-related coaching and providing...

  • Team Leader

    18 hours ago

    Quezon City, National Capital Region, Philippines Probe CX Full time $40,000 - $80,000 per year

    The Team Leader will be responsible for managing the performance of assigned Customer Service Agents and apply strategic processes to improve team performance and contribute to the ongoing improvement of the assigned account.Improve & sustain team performance to deliver and exceed assigned key performance indicators (KPIs)Maintain a daily/weekly/monthly...

  • Team Leader

    18 hours ago

    Quezon City, National Capital Region, Philippines iFive Inc. Full time ₱480,000 - ₱486,000 per year

    iFive Inc. is hiring a Full time Team Leader role in QC, NCR. Apply now to be part of our team.Job summary:Looking for candidates available to work:Monday: EveningTuesday: EveningWednesday: EveningThursday: EveningFriday: EveningExpected salary: ₱40,000 per month

  • Team Leader

    3 weeks ago

    Quezon City, National Capital Region, Philippines GUS Educations PH Full time

    The Digital Assessment Systems Team Leader will lead and manage Digital Assessment Systems team in Hyderabad and Manila ensuring the smooth operation in accordance with the University's policies, procedures, and regulations.The post holder will be a key leader of the manage Digital Assessment Systems function for operational excellence and high standards of...

  • Assistant Team Leader

    18 hours ago

    Quezon City, National Capital Region, Philippines Helloconnect Inc Full time $40,000 - $60,000 per year

    About the job Assistant Team Leader (ROW) Job Description As an Assistant Team Leader, you will play a vital role in supporting the Team Leader to ensure the team operates effectively and meets its objectives. In this developmental role, you will assist in monitoring daily team performance, contributing to coaching sessions, and facilitating team...

  • Team Leader

    11 hours ago

    Quezon City, National Capital Region, Philippines GUS Education PH Full time

    OverviewThe Digital Assessment Systems Team Leader will lead and manage the Digital Assessment Systems team in Hyderabad and Manila, ensuring the smooth operation in accordance with the University's policies, procedures, and regulations. The post holder will be a key leader of the digital assessment systems function for operational excellence and high...

  • Team Leader

    17 hours ago

    Quezon City, National Capital Region, Philippines Field Outsource Asia Full time ₱233,200 - ₱295,400 per year

    Must be 4 years college graduatewith at least 1 year Experience as Team Leader and also as Sales Associate & CashierWilling to do field works & roving handling peopleWilling to be assigned in different kioskManaging the day-to-day activities of the team.Motivating the team to achieve organizational goals.Developing and implementing a timeline to achieve...

  • Team Leader

    17 hours ago

    Quezon City, National Capital Region, Philippines ONE CALL SOLN CALL CENTER SERVICES Full time ₱360,000 - ₱480,000 per year

    ONE CALL SOLN CALL CENTER SERVICES is hiring a Full time Team Leader role in Quezon City, NCR. Apply now to be part of our team.Job summary:Flexible hours available2-3 years of relevant work experience required for this roleExpected salary: ₱25,000 - ₱40,000 per monthOne Call Solutions Company provides comprehensive and innovative technology solutions...

  • Team Leader

    18 hours ago

    Quezon City, National Capital Region, Philippines Probe CX Full time ₱800,000 - ₱1,200,000 per year

    Job Overview:The Team Leader is responsible for managing Team Members within the Contact Centre, including the performance of their teams and the individual Team Members.Duties and responsibilities"●To manage the day–to-day planning, operation and problem-solving of a team of agents to meet withthe required service level components, to develop the team...