Senior FinTech Application Support Engineer

14 hours ago

Manila, National Capital Region, Philippines OpsWerks Full time ₱1,500,000 - ₱2,500,000 per year

OpsWerks is a technical consulting company specializing in operational services for the high-tech industry. We help platform and infrastructure teams operate multi-cloud environments, execute complex migrations, and enable seamless app deployments.

Your Role

  • Develop operational strategies and act as a subject matter expert on microservices and distributed systems for FinTech applications.
  • Lead and coordinate incident response efforts, ensuring timely resolution and minimizing impact on operations.
  • Proactively diagnose and resolve issues using in-depth log analysis, and prevent recurring problems.
  • Continuously improve processes by identifying inefficiencies and applying solutions to improve service reliability.
  • Create and maintain comprehensive documentation of known issues, workarounds, and resolutions.
  • Conduct knowledge sharing sessions and workshops within the team.

Your Qualifications

  • Bachelor's degree in any Information Technology or Engineering course.
  • Demonstrated ability in supporting critical production services and optimizing operations through automation and process improvements.
  • Strong understanding of SRE principles: e.g. observability, SLOs, eliminating toil.

At Least 5 Years Experience Working With The Following

  • Support critical production services, including response to major incidents and outages.
  • Work with large-scale distributed systems in SRE or DevOps environments.
  • Utilize logging and monitoring tools such as Splunk, Prometheus, or other APM/observability platforms.
  • Manage incidents using tools like PagerDuty or ServiceNow.
  • Apply version control practices with Git.

Plus Points If You Have

  • Operations experience in e-commerce, payment systems, or financial services.
  • Container orchestration with Docker and Kubernetes.
  • Experience with cloud platforms such as AWS or Azure.
  • Proficiency in scripting languages (e.g., Python, Shell).
  • Familiarity with SQL queries for troubleshooting.
  • Relevant certifications in key technical skills.

Ready to start your awesome journey and be part of OpsWerks?

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