Application Support Engineer

18 hours ago

Manila, National Capital Region, Philippines Penbrothers Full time ₱1,200,000 - ₱2,400,000 per year

We are seeking an
Application Support Engineer
with strong
hands-on experience in setting up and maintaining monitoring tools and dashboards (Zabbix, Grafana, Elasticsearch)
. In this role, you'll go beyond end-user monitoring—
you'll be building, fine-tuning, and optimizing the systems that keep our applications reliable and performant
.

What You'll Do:

  • 24/7 Operations Support
    : Work on a rotating shift schedule to continuously monitor and respond to incidents in staging and production environments.
  • Monitoring & Optimization
    : Configure, maintain, and enhance dashboards and alerts in Zabbix, Grafana, and Elasticsearch for faster and more accurate issue detection.
  • Incident Management:
    Detect, troubleshoot, and resolve incidents quickly, reducing downtime and ensuring smooth recovery.
  • Ticket Management:
    Track, prioritize, and resolve support tickets efficiently.
  • Cross-Team Collaboration:
    Work closely with Development, Platform, and third-line support teams to streamline problem-solving and share knowledge.
  • Release Support:
    Assist in staging and production releases, ensuring application stability throughout.
  • Documentation & Reporting:
    Maintain clear and up-to-date documentation on incidents, configurations, and processes.
  • Stakeholder Support:
    Be a reliable point of contact for developers and other internal teams.

Required Skills:

  • Bachelor's degree in IT, Engineering, or related field
  • 3+ years' experience in application monitoring and support
    (not just networks)
  • Strong troubleshooting skills with proven ability to resolve application issues under pressure
  • Critical: Hands-on experience setting up and maintaining Zabbix, Grafana, and Elasticsearch
  • Familiarity with JIRA, Confluence (good to have: Dynatrace, Terraform, Cloudflare, Kubernetes, Docker)
  • Excellent communication, time management, and documentation skills
  • Proactive, detail-oriented, and able to thrive in a 24/7 operations environment

Work Setup:

  • Shifting Schedule (AM, Mid, PM):
    9 hours including 1-hour break, rotating every 4–5 weeks

Hybrid arrangement

  • On-site attendance required during
    morning shifts (3x a week)
  • Mid and night shifts are primarily work from home
    , with occasional on-site meetings or team-building

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