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Operations Support Executive

2 weeks ago

Pasig, National Capital Region, Philippines G2 Travel Full time

We are primarily seeking candidates based in Manila and preferably with work experiences in the travel industry such as in travel operations, itineraries, and sales.

The Company

"People don't take trips – trips take people" …

… and we're in the business of planning and organising trips all over the globe for almost half a million travellers each year.

We're G2 Travel, a wholesale tour operator with a network of offices spanning Asia, the Middle East, Europe and North America.

We're not a corporation and don't behave like one – results are achieved through collaboration and teamwork – a place where everyone gets noticed.

We believe that work should be enjoyable, stimulating and fun

The Department

Our operations team is often described as 'conductor' of the orchestra. We work between our global network of sales offices and our suppliers to ensure that we deliver against every promise that we make to our customers. There's never a dull moment as we strive to make holiday dreams come true.

The Role

  • Check feasibility and accuracy of itineraries;
  • Provide documentation for the clients;
  • Develop good working relationships with Suppliers;
  • Coordinate with Internal departments to resolve accounts queries and other discrepancies;
  • Monitor booking situation of services and highlight to management any potential issues;
  • Keep Client operations staff informed on the status of any bookings that cannot be confirmed within the set deadlines;
  • Maximise profits whenever possible;
  • Respond to all messages and queries from other offices and departments within the given time frame;
  • Ensure good communication with colleagues and management;
  • Provide feedback and identify any new solutions for increasing efficiency.

The Requirements

  • Previous experience in tourism or customer care will be considered as valuable asset;
  • Excellent oral and written communication skills;
  • Customer oriented approach;
  • Results focusing and proven ability to meet tight deadlines;
  • Attention to details;
  • Analytic skills;
  • Team player;
  • Fast learner and willing to professionally develop on a long term within our young and dynamic team;
  • Flexible and open to change and challenges;
  • Positive and friendly attitude;
  • Advanced knowledge of English is mandatory;
  • Proficient usage of Microsoft Office.

The Deal

Commitment, loyalty and passion are the qualities that we admire the most. In return for that we offer:

  • Competitive salaries which reflect the importance of these roles and your experience.
  • Salaries are reviewed and discussed annually and can increase significantly according to experience.
  • A genuine commitment to recognise your achievements.
  • Hard work deserves a break, so we offer 15 days annual leave each year plus all public holidays.
  • First class office environment which is a safe, comfortable, stimulating and fun place to be.
  • Medical cover on Day 1 of employment
  • We want you to eat well, so we offer you a rice allowance.
  • Competitive transportation allowance
  • Opportunities to travel at discounted prices.