Senior Operational Excellence Consultant

We're looking for a Senior Operational Excellence Consultant to join our Operational Excellence team at MBPS. In this role, you are expected to own & drive pipeline of Transformation & Operational Excellence Initiatives and programs within the assigned function.

Have the skills and knowledge for the job? Learn more about the opening below

Key Responsibilities:

• Cultivate a continuous improvement culture and critical thinking in the organization by participating in OE Forums with offshore Business Partners, actively participating in the GBS Operational Excellence Community of Practice and sharing industry best practices, case studies, implementation tips, new trends and tools in Operational Excellence, etc., Participate in LEAN Six Sigma workshops and other OE trainings.  
• Conduct process discovery & walkthrough sessions for operational and/or support processes, gather adequate information and data to support the project objectives 
• Validate information and data used for developing project deliverables and identify process and/or performance gaps and opportunities 
• Quantify impact of process gaps and/or performance misses and continuous improvement opportunities, develop project deliverables such as process maps, policy, processes and procedures documentation, data analysis, charts, management readout, etc. 
• Support the business process owners in deploying the agreed recommendations and measure and track benefits of Finance OE projects 

Qualifications:

• 3 years combined experience in operational management, management of key support functions, and leading process & performance improvement projects in the insurance and/or Finance Shared Services or Global Business Services (SSC/GBS) industry
• 2 years hands-on application of Operational Excellence, Problem Solving, and Project Management frameworks, methodologies and tools (LEAN, DMAIC, Data Analysis, HCD, Design Thinking, Agile, Scrum, etc.) participating in process & performance improvement projects as Business/Process/Data Analyst for Finance BPO, and/or shared services industry (i.e., call center, emails, chats, back office, etc.) and background in managing project stakeholders, i.e., delivering formal presentations, developing status reports, facilitating project meetings, etc. 
• Demonstrated strong passion for continuous learning  
• LEAN Six Sigma Greenbelt Trained
• Advanced MS Excel skills and PowerPoint skills, Use of statistical tools for data analysis, i.e., Minitab, SPC Excel, etc. 

When you join our team:

• We'll empower you to learn and grow the career you want.
• We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we'll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact

Working Arrangement