Manager, Regulatory Issues Remediation

We're looking for a Manager Regulatory Issues Remediation to join our Integrated Compliance Services team at MBPS. In this role, you will play a key role in supporting the development, standardization, and maintenance of the organization's control documentation. This role supervises a small team who works closely with process owners, compliance teams, and internal audit to ensure that control references and procedures are clearly defined, consistently formulated, accurate, complete, audit-ready and aligned with regulatory expectations.

Position Responsibilities

• Prepare for regulatory examinations by gathering relevant data, analyzing regulatory changes, and organizing required documentation. 

  Design and execute mock examinations to assess preparedness for regulatory reviews and internal audits. 

  Ensure all compliance-related data is updated, accurate, complete, and well-organized for audit and reporting purposes. 

• Lead and manage remediation efforts in response to regulatory findings, internal audits, and compliance reviews.  

  Ensure timely and effective resolution of issues in accordance with regulatory expectations. 

• Develop and oversee corrective action plans that address identified compliance gaps. Ensure actions are specific, measurable, achievable, relevant, and time-bound (SMART), and that they prevent recurrence. 

• Conduct regular gap assessments to identify non-compliance with regulatory requirements and internal guidelines. 

  Perform root cause analysis and work closely with stakeholders to develop and implement corrective action plans. 

  Ensure corrective action plans are aligned with identified compliance issues and prevent recurrence. 

  Coordinate with business units and compliance partners to ensure timely execution and completion of corrective actions. 

• Collaborate with internal stakeholders to ensure timely, complete, and accurate responses to regulatory inquiries. 

  Work with the Controls Documentation Team to ensure compliance controls are current and effective. 

  Experience in documentation, with the ability to create policy/guidelines documents based on stakeholder discussions. 

  Serve as a liaison between compliance, business units, and regulators. Facilitate consensus on remediation priorities, timelines, and outcomes. Communicate progress and risks effectively to senior leadership. 

• Maintain strong governance over remediation activities, including documentation, tracking, reporting, and validation.  

  Ensure alignment with enterprise risk management and compliance frameworks. 

• Leverage analytical tools to generate reports on issue trends and remediation activities across the organization. 

  Background in documentation and data analysis to support compliance and remediation efforts. 

  Conduct thorough root cause analysis to identify systemic issues and design targeted remediation strategies. Collaborate with business units and compliance partners to validate findings and implement solutions. 

• Align remediation efforts with continuous improvement programs to enhance overall efficiency and effectiveness. 

Required Qualifications:

• With at least 5+ years of experience in compliance, risk management, or audit within financial services 

• With at least 3+ years in a leadership role cumulative to 5+ yrs. of experience

  Proven strong understanding of regulatory frameworks and examination process 
• Excellent communication, stakeholder engagement, and analytical skills. 
• Intermediate proficiency in Microsoft Office Suite 

• Bachelor's degree, preferably related to Banking, Finance, Insurance, Accounting or related course

Preferred Qualifications:

• Certified Public Accountant (CPA), Certified Internal Auditor (CIA), or Certified Anti-Money Laundering Specialist (CAMS) designation is a plus.

• Excellent organizational skills

• Excellent written and verbal communication skills in negotiating, influencing, and relationship building skills.

• Ability to solve problems and excellent execution of the action plans

• Strong ethical compass and discipline

• Ability to work independently and collaboratively with all levels of management in the organization.

• Ability to facilitate decision making across groups in the company.

• Ability to set priorities, managing overlapping timelines and competing demands

• Comprehensive knowledge of the financial services industry and regulatory environment with an advanced understanding of the Company's business

• Ability to represent business internally within the company and externally outside of the company (e.g. regulators, industry peers)

When you join our team:

• We'll empower you to learn and grow the career you want.

• We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we'll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact

Working Arrangement