Manager of Operational Risk

Global Operational Risk & Resilience Oversight (ORRO) is an independent second line risk function that provides challenge and oversight and guidance to a variety of stakeholders so that operational risks are appropriately managed and in alignment with risk appetite. Specifically, the ORRO department is responsible for providing independent oversight of policies, procedures and standards concerning the measurement, monitoring, control and reporting of risks. 

Reporting to the Head of Global ORRO Governance, Strategy and Risk Programs Oversight, this manager role will support the Governance and Risk Programs Oversight pillar and will provide oversight a challenge over the implementation and execution of ORRO standards and methodologies that are done by the first and second line.

This job description does not represent a comprehensive listing of job duties that are required of the employee performing this role. We reserve the right to change duties or assign additional duties at any time with or without notice.

Job Posting Description

This Manager of Operational Risk & Resilience Governance is part of the global second line of defense independent oversight function and will partner with the first line of defense businesses to ensure that risk standards (such as third party risk, business continuity management, change risk standards, etc.) and methodologies (risk and control self-assessment, scenario, control testing, issues, etc.) are adhered to and executed based on expectations by the first line.

The position requires strong understanding of E-21 Operational Risk & Resilience Management guideline, strong risks and controls knowledge and experience, and solid communication and influencing skills. This position will operate across multiple segment risk teams and their businesses, functions, and geographies, to promote and enhance awareness of risks and controls.

Position Responsibilities:

• Perform oversight activities based on our standards and methodologies requirements to ensure that execution meets expectations. This is for the standards and methodologies mentioned above.

• Document in detailed the results of the review, reperform the execution where necessary to validate effectiveness of oversight.

• Collaborate with Segment ORRM, IRM, Compliance, Legal, Ops and Tech 1B colleagues. Lead/Host an engaging session to gather feedback, comments and challenges, as well as providing a comprehensive and effective tracking mechanism to manage change.

• Design and implement dashboard reporting on progress of activities, outcome, gaps and remediations, as well as metrics reporting.

• Create/Develop training materials, collaborate with Program owners, and facilitate training as necessary. Track training attendance and follow up on non-attendance.

• Support the execution of function improvement programs including enhancements to Risk Programs.

• Promote a strong risk culture and oversee relevant risk culture assessment processes.

• The role will also have direct reports to support the centralized activities.

Knowledge/Skills/Competencies/Education:

• Broad knowledge of financial services/insurance business and related products

• Strong foundation in operational risk management or similar fields. Minimum 3-5 years of experience in operational risk management plus strong knowledge of operational processes, risks and controls.

• In-depth subject matter expertise in OSFI E-21.

• High proficiency in MS Office Products and data analytics tools such as PowerBI is a PLUS.

• Solid written and oral communication skills

• Strong influencing skills with the ability to build effective relationships, both within and across divisions

• Detail-oriented with excellent analytical, critical thinking and problem-solving skills with the ability to think strategically.

• Self-starter with the ability to work with little guidance  

• University undergraduate degree with a relevant professional designation preferred

When you join our team:

• We'll empower you to learn and grow the career you want.

• We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we'll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact

Working Arrangement